Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage insurance claims from start to finish while providing top-notch customer service.
- Company: Join a reputable recruitment firm with a focus on client satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Why this job: Make a difference by helping clients navigate their insurance claims smoothly.
- Qualifications: Experience in claims handling and strong organisational skills required.
- Other info: Dynamic role with potential for growth in the insurance industry.
The predicted salary is between 36000 - 60000 £ per year.
Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines.
This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly.
Key responsibilities of the Claims Handler:- Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks)
- Handle first notification of loss through to settlement
- Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents
- Provide clear advice to clients on claims progress, mitigation and policy response
- Identify complex, high-value or suspicious claims and escalate appropriately
- Maintain accurate claim files and records using IT systems
- Deliver exceptional customer service and manage queries professionally
- Ensure all activity complies with FCA regulations and company procedures
- Support complaints handling and provide management information when required
- Previous experience in a Claims Handler role with a broker or insurer
- Knowledge of the end-to-end claims process
- Understanding of basic insurance policy cover
- High attention to detail with strong organisational skills
- Ability to build effective relationships with clients and insurers
- General insurance experience
- Experience using Open GI, Acturis or similar systems
Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful.
Claims Handler employer: RH Recruiting Limited
Contact Detail:
RH Recruiting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who have experience as Claims Handlers. They might know of openings or can give you insider tips on landing that role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the end-to-end claims process. Be ready to discuss specific cases you've handled and how you ensured compliance with FCA regulations. We want you to shine!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond for clients. Remember, being a Claims Handler is all about building relationships and providing exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your previous experience in handling claims, especially if you've worked with brokers or insurers. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills: Since delivering outstanding customer service is key, don’t forget to include examples of how you've gone above and beyond for clients in your previous roles. We love seeing that commitment to helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at RH Recruiting Limited
✨Know Your Claims Process
Make sure you brush up on the end-to-end claims process. Be ready to discuss your previous experiences in handling claims, especially across commercial and personal lines. This will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since delivering outstanding customer service is key, prepare examples of how you've managed client queries or complaints in the past. Highlight your ability to build effective relationships with clients and insurers, as this is crucial for the role.
✨Be Detail-Oriented
Attention to detail is vital in this position. Bring examples of how you've maintained accurate claim files and records in previous roles. You might even want to mention any systems you've used, like Open GI or Acturis, to demonstrate your familiarity with industry tools.
✨Understand FCA Regulations
Familiarise yourself with FCA regulations and company procedures related to claims handling. Being able to discuss compliance confidently will show that you take the role seriously and are committed to following guidelines.
