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- Tasks: Resolve customer complaints and manage compensation claims with care and professionalism.
- Company: Join a growing team in Barton-upon-Humber with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and access to a free onsite gym.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous complaint handling experience in call centres, hospitality, or retail is essential.
- Other info: Great progression opportunities and a supportive work environment await you.
The predicted salary is between 27308 - 27308 £ per year.
We are currently looking for experienced Customer Complaints Handlers to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience.
Salary: £27,308 per annum + £500 quarterly bonus (dependent on targets)
Working hours: Monday to Friday 8:55am to 5:30pm (40 hours per week)
This is a full-time office-based position; applicants must live within a reasonable commute to Barton-upon-Humber.
Our client is looking for Customer Complaints Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Customer Complaints Handler, you will be required to:
- Own and proactively resolve customer and third-party complaints and compensation claims
- Look after 35 to 45 customers at one time
- Follow company policies
- Ensure fair treatment of customers at all times
- Complete thorough and objective investigations
- Assist stores with related queries or concerns
What we require from the Customer Complaints Handler:
- Previous complaints handling experience within a call centre, hospitality or retail is essential
- Previous Complaints and Resolution experience managing a case load end to end, including investigations
- Knowledge of ADR and Section 75 is desirable
- Ability to take ownership of customer queries and maintain confidentiality
- Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you! If calling the office, please ask for Jessica Patterson.
Customer Complaints Handler in Barton upon Humber employer: RH Recruiting Limited
Contact Detail:
RH Recruiting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Handler in Barton upon Humber
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Complaints Handler, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Complaints Handler in Barton upon Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaint handling experience. We want to see how you've tackled customer issues in the past, so don’t hold back on those success stories!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Complaints Handler role. Be sure to mention your ability to take ownership of complaints and your commitment to fair treatment.
Showcase Your Skills: In your application, emphasise your skills in investigation and resolution. We love candidates who can demonstrate their ability to manage a case load effectively, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity in Barton-upon-Humber!
How to prepare for a job interview at RH Recruiting Limited
✨Know Your Stuff
Make sure you brush up on your complaint handling experience. Be ready to share specific examples of how you've resolved customer issues in the past. This will show that you can take ownership and handle a case load effectively.
✨Understand the Company
Do a bit of research on the company and its values. Knowing their approach to customer service and complaints will help you align your answers with what they’re looking for. It shows you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations. Think about common complaints you’ve dealt with before and how you resolved them. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Flexibility
Since the role may require flexibility with working hours, be prepared to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on extra shifts to meet business needs.