At a Glance
- Tasks: Deliver exceptional customer service and manage service appointments in a dynamic environment.
- Company: Join a leading commercial vehicle dealership with a strong reputation for excellence.
- Benefits: Enjoy competitive salary, 25 days holiday, enhanced maternity/paternity pay, and wellness perks.
- Other info: Work in a positive environment with great facilities and exciting company events.
- Why this job: Gain hands-on experience and unlock career progression opportunities in a supportive team.
- Qualifications: Customer service experience preferred, but we’re ready to train the right attitude.
The predicted salary is between 25000 - 30000 £ per year.
- Service Specialists Wanted – Hit the ignition on your career
- Location: Northampton
- Hours: Full Time
- Service Specialists Wanted – Hit the ignition on your career
- Location: Northampton
- Salary: Competitive
- Hours: Full Time
Are you passionate about delivering top-notch customer service and want to develop your career with one of the UK’s leading commercial vehicle dealerships?
Join us as a Customer Service Representative and gain valuable experience while working towards a recognised qualification.
This is an exciting opportunity to immerse yourself in the fast-paced world of commercial vehicles.
You’ll get hands-on experience, learn from industry experts, and play a vital role in ensuring our customers have an outstanding experience, every time.
- Career Progression – Unlock new opportunities with leadership training and professional development.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell‑back scheme, so if you don’t use it, you won’t lose out on the pay.
- Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits!
Enjoy recently renovated facilities, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well‑being programme which includes plenty of Highstreet discounts.
- Customer Interaction: Be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
- Workshop Coordination: Manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
- MOT & Maintenance: Schedule and confirm MOTs, planned, and unplanned work in compliance with DVSA requirements.
- Quotes & Authorisations: Prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
- Upsell Opportunities: Proactively promote additional products and services, highlighting their benefits in a professional manner.
- Customer Updates: Provide timely, accurate updates on service progress.
- Admin Support: Handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.
- Alternating shifts
- Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
- Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
- Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
- Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
- Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
- Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
- Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
- Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
- Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
- Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
- Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
- Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
- Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
- Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
- Experience in Customer Service: Previous experience in a similar role, but we are willing to train the right person with the right attitude.
We are an award‑winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service.
Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Equal Opportunities Statement
We are an equal opportunities employer.
Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role.
We welcome applications from all qualified individuals regardless of protected characteristics.
Adjustments for applicants with disabilities are available on request.
AI Screening Statement
Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process.
All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.
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Customer Service Representative in Northampton employer: RH GROUP LIMITED(THE)
Join a leading name in the commercial vehicle industry at our Alfreton site, where we pride ourselves on a vibrant work culture that values teamwork and customer service. With competitive salaries, generous holiday allowances, and a strong focus on employee development through industry-leading training, we offer a rewarding environment for Parts Advisors looking to grow their careers. Enjoy access to modern facilities, health and wellbeing packages, and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RH GROUP LIMITED(THE). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RH GROUP LIMITED(THE) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RH GROUP LIMITED(THE):Your cover letter is your chance to shine! Tell us why you want to work at RH GROUP LIMITED(THE) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RH GROUP LIMITED(THE)!
How to prepare for a job interview at RH GROUP LIMITED(THE)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
