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- Tasks: Become a key contact for customers, handling queries and ensuring a smooth service experience.
- Company: Join RH Commercial Vehicles, a leading name in the commercial vehicle industry.
- Benefits: Earn while you learn, enjoy 25 days holiday, and access health perks.
- Why this job: Kick-start your career in customer service with expert mentorship and real-world experience.
- Qualifications: No formal qualifications needed, just a passion for customer service and a willingness to learn.
- Other info: Enjoy fantastic company events and opportunities for career progression.
The predicted salary is between 600 - 800 £ per month.
Location: Peterborough
Contract Type: Apprenticeship
Salary: From £7.55 an hour
Level: Advanced Apprenticeship (Level 3)
Duration: Typically 15 months
Are you a people person with a passion for delivering excellent service? RH Commercial Vehicles (RHCV) is looking for a motivated and enthusiastic individual to join our team as an Apprentice Customer Service Representative. This is an exciting opportunity to kick-start your career in customer service within a leading commercial vehicle business.
About the Role…
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish. Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
What’s in it for you?…
- Earn while you learn. No student debts for you! At the end of your apprenticeship, you’ll be on a fantastic wage and ready to progress in the business.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. We offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. We offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Career Progression. We’re here to help you achieve your career goals with industry-leading training and support.
- Expert mentorship: Work alongside experienced technicians to gain invaluable skills.
- Formal qualifications: Achieve industry-recognised certifications through structured training programs.
- Boost Your Health. Enjoy a large range of perks to keep your mind, body and health in peak condition.
- Extra Benefits! Enjoy designated break areas, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
- Job Security: Be part of any industry that keeps the UK moving.
What You Will Learn
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost-conscious decisions
- Regulatory knowledge and industry best practices
Key Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
What We’re Looking For
- A strong interest in customer service and the automotive industry
- Friendly, approachable, and professional communication style
- Willingness to learn and take ownership of personal development
- Good organisational and problem-solving skills
- Ability to work well in a team and on your own initiative
- GCSEs (or equivalent) in English and Maths – or a willingness to achieve Level 2 prior to End Point Assessment
- Some prior customer service or mechanical knowledge (desirable but not essential)
Entry Requirements
RHCV is looking for individuals with strong interpersonal skills, a positive attitude, and a passion for customer service. No formal qualifications are required, but candidates must be willing to work towards achieving Level 2 English and Maths before the end of the apprenticeship.
What You’ll Gain
- A nationally recognised Level 3 Customer Service Specialist Apprenticeship
- Practical experience working within a commercial vehicle business
- Eligibility to join the Institute of Customer Service at Professional level
- Opportunities for career progression into service or parts advisor roles and beyond
Who are RH Commercial Vehicles?
With over 40 years of experience in the commercial vehicle market, we are the trusted dealer for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, providing unmatched service and support to our customers. Our team is large, lively and passionate about what we do – and you could be the next proud professional to join our team.
Equal Opportunities Statement
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
Shift gear in your career – apply today. Ready to take the next step in your career? We’d love to hear from you!
Apprentice Customer Service Advisor in Peterborough employer: RH Commercial Vehicles
Contact Detail:
RH Commercial Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RH Commercial Vehicles. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and experiences align with the role of an Apprentice Customer Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to be yourself and share your passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Apprentice Customer Service Advisor in Peterborough
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your customer service skills and any relevant experience, even if it's just from school or volunteering. Keep it clear and concise – we want to see what makes you stand out!
Personalise Your Cover Letter: Don’t just send a generic cover letter. Tailor it to us at RH Commercial Vehicles! Mention why you're excited about the role and how your passion for customer service aligns with our values. Show us your personality!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects that. Use a friendly tone, check your spelling and grammar, and ensure your ideas flow well. We want to see your professional yet approachable style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RH Commercial Vehicles
✨Know Your Stuff
Before the interview, make sure you research RH Commercial Vehicles and understand their services. Familiarise yourself with the automotive industry and customer service principles. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As an Apprentice Customer Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer interactions in the past, even if they're from a different context. Highlight your friendly and approachable nature during the interview.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, team dynamics, and career progression opportunities. This shows you're engaged and serious about your future with the company.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to practice your responses. Focus on articulating your thoughts clearly and maintaining a positive attitude. The more comfortable you are speaking about your experiences, the better you'll perform in the actual interview.
