At a Glance
- Tasks: Lead the Service Team and manage daily operations for optimal performance.
- Company: Join RH Aero, a leader in aviation support equipment and services.
- Benefits: Enjoy a competitive salary, pension scheme, health care plan, and generous leave.
- Other info: Opportunities for continuous training and professional development await you.
- Why this job: Be part of a growing company and make a real impact in the aerospace industry.
- Qualifications: Strong management skills and experience in leading teams are essential.
The predicted salary is between 55000 - 60000 £ per year.
Location: Victory Road, Derby, DE24 8EL
Job Type: Full Time, Permanent
Hours: 38 hours per week, Mon-Fri. (hours to be discussed at interview can be flexible)
Salary: £55,000-£60,000 per annum (dependant on experience)
Benefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays. We have kitchen facilities on our site and provide free tea and coffee for our employees.
About RH Aero: RH Aero is setting the standard for aviation support equipment and services. Through our industry-leading businesses - Rhinestahl and HYDRO Systems - we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. Our UK business specialises in the production and delivery of aerospace tooling. Manufacturing and sourcing tools for engine and airframe build and repair, working with high profile OEMs to deliver quality products day in, day out.
About Role: The role of Service Branch Manager is responsible for leading the Service Team by providing guidance, leadership and management support. Working closely alongside the Core Operations Team the role will also be responsible for the communication of performance statistics to both HYDRO and customer management including key performance indicators and service level agreements.
Management Responsibility: The post holder will be required to manage their business stream on a daily basis and delegate duties as appropriate. The Service Branch Manager will be required to identify training needs and skills gaps within the team and put in place supervision of trainees, placements and lower skilled personnel. This role will be responsible for proactively promoting best practice and adherence to company procedures.
Key Duties:
- Develop and maintain positive working relationships with stakeholders to embed the company's project control standards, systems and methods delivering accurate and quality project performance in a timely manner.
- Establishing the Service budget; monitoring expenditures and costs against budget as the programme progresses.
- Setting and agreeing Service and individual performance objectives and KPIs adopting a consistent approach across the business streams.
- Effectively communicating with and leading the team to achieve their objectives.
- Managing third party contributions to Service, customer and vendors through effective communication with all stakeholders.
- Responsibility in respect of risk identification, mitigation and escalation and managing such risks to the service successful outcome.
- Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise.
- Reporting progress of the programme at weekly intervals to the Vice President Service Operations EMEIA.
- To effectively drive change within the organisation where required.
- Ensuring the timely preparation for audits and close out of reported improvements or failures within the department.
- To be proactively involved in the annual load and capacity review and budget process for RH Aero UK.
- Travel as and when required to all worldwide RH Aero and customers sites.
- Any other reasonable duties as assigned by the Senior Operations Director.
Specific Tasks:
- To agree and establish an SLA with customers for the warranty and rework process.
- To increase revenue through increased productivity in line with agreed targets.
- To develop and implement monthly financial forecasting and KPIs to cover revenue, cost and productivity targets for the Service stream.
- To ensure the monthly targets and KPIs are achieved.
General Duties: The post holder must to the best of their knowledge and experience carry out work in such a manner so not to endanger their own health and safety, that of their colleagues, the company's clients, the general public, our suppliers or the environment. Engage in training, development and education in order to keep skills and knowledge current and to strive for continual improvement. This job description should not be regarded as exclusive or exhaustive. There shall be a requirement to carry out other duties which the Company believes are within your capability.
Expected Qualifications, Skills, Experience and Knowledge: Strong management.
Service Branch Manager in Nottingham employer: RH Aero
RH Aero is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, a comprehensive benefits package including a matched pension scheme and health care plan, and a commitment to continuous training, employees are empowered to grow within the company. Located in Derby, the role of Service Branch Manager provides a unique opportunity to lead a dynamic team in a rapidly expanding sector, contributing to innovative aerospace solutions while enjoying a flexible work environment.
