At a Glance
- Tasks: Lead and manage the Service Team, ensuring top-notch performance and communication.
- Company: Join RH Aero, a leader in aviation support equipment and services.
- Benefits: Enjoy a competitive salary, pension scheme, health care plan, and generous leave.
- Other info: Opportunities for continuous training and professional development await you.
- Why this job: Be part of an exciting growth phase in a dynamic aerospace environment.
- Qualifications: Strong leadership skills and experience in the aviation industry preferred.
Location: Victory Road, Derby, DE24 8EL
Job Type: Full Time, Permanent
Hours: 38 hours per week, Mon-Fri. (hours to be discussed at interview – can be flexible)
Salary: £55,000-£60,000 per annum (dependant on experience)
Benefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays. We have kitchen facilities on our site and provide free tea and coffee for our employees.
At RH Aero we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business.
About RH Aero: RH Aero is setting the standard for aviation support equipment and services. Through our industry-leading businesses - Rhinestahl and HYDRO Systems - we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centres and innovative engineered solutions for OEMs, MROs and Operators worldwide. Our UK business specialises in the production and delivery of aerospace tooling. Manufacturing and sourcing tools for engine and airframe build and repair, working with high profile OEMs to deliver quality products day in, day out. This is an exciting time to join our business, having experienced significant growth within our manufacturing business, we will be expanding and developing our UK based capabilities further during 2026.
About Role: The role of Service Branch Manager is responsible for leading the Service Team by providing guidance, leadership and management support. Working closely alongside the Core Operations Team the role will also be responsible for the communication of performance statistics to both HYDRO and customer management including key performance indicators and service level agreements.
Management Responsibility: The post holder will be required to manage their business stream on a daily basis and delegate duties as appropriate. The Service Branch Manager will be required to identify training needs and skills gaps within the team and put in place supervision of trainees, placements and lower skilled personnel. This role will be responsible for proactively promoting best practice and adherence to company procedures.
Key Duties & Responsibilities:
- Effective management of the Service teams
- To ensure SAP is fully utilised by the Service teams and is the only method of transaction
- Develop and maintain positive working relationships with stakeholders to be able to embed the company's project control standards, systems and methods delivering accurate and quality project performance in a timely manner
- Establishing the Service budget; monitoring the expenditures and costs against budget as the programme progresses
- Setting and agreeing Service and individual performance objectives and KPI’s adopting a consistent approach across the business streams
- Effectively communicating with and leading the team to achieve their objectives
- Managing third party contributions to Service, customer and vendors through effective communication with all stakeholders
- Responsibility in respect of risk identification, mitigation and escalation and managing such risks to the service successful outcome
- Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise
- Reporting progress of the programme at weekly intervals to the Vice President Service Operations EMEIA & India and the Core Operations Team
- Communication with customers or other client company personnel to build maintain and develop effective business relationships
- To effectively drive change within the organisation where required
- Ensuring the timely preparation for audits and close out of reported improvements or failures within the department
- To be proactively involved in the annual load and capacity review and budget process for RH Aero UK
- Travel as and when required to all worldwide RH Aero and customers sites
- Any other reasonable duties as assigned by the Senior Operations Director
Specific Tasks:
- To agree and establish an SLA with customers for the warranty and rework process
- To increase revenue through increased productivity in line with agreed targets
- To develop and implement monthly financial forecasting and KPI’s to cover revenue, cost and productivity targets for the Service stream
- To ensure the monthly targets and KPI’s are achieved
General Duties: The post holder must to the best of their knowledge and experience carry out work in such a manner so not to endanger their own health and safety, that of their colleagues, the company’s clients, the general public, our suppliers or the environment. Engage in training, development and education in order to keep skills and knowledge current and to strive for continual improvement. This job description should not be regarded as exclusive or exhaustive. There shall be a requirement to carry out other duties which the Company believes are within your capability.
Expected Qualifications, Skills, Experience and Knowledge:
- Strong management & leadership skills
- Commands respect internally and externally displaying a presence, being approachable, enthusiastic and confident
- Product knowledge/ industry experience in the aviation industry would be advantageous
- Excellent technical & mechanical understanding and evaluation of customers needs
- Creation and implementation of processes to ensure quality of service and product delivery to the Customer
- Excellent communication skills, ability to build relationships and communicate with a range of internal and external customers at all levels within the business and act effectively with tact and diplomacy at all times
- Strong written and verbal communication skills
- Good commercial experience and understanding of business cases and cost management
- Decisive with a positive approach to change
- Self disciplined with excellent organisational and time management skills
- Able to prioritise tasks and deal with a number of queries simultaneously
- Self motivated, with the ability in turn to motivate others
- Ability to manage own priorities and workload
Locations
Service Branch Manager in Derby, Normanton employer: RH Aero
At RH Aero, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Derby, our Service Branch Manager role comes with competitive benefits including a matched pension scheme, comprehensive health care plan, and generous annual leave, all within a dynamic environment that fosters growth and innovation in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Branch Manager in Derby, Normanton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aviation industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RH Aero and its services. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role of Service Branch Manager.
✨Tip Number 3
Practice your leadership skills! As a Service Branch Manager, you'll need to demonstrate strong management abilities. Role-play common interview scenarios with a friend or mentor to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at RH Aero. Let’s get you that dream job!
We think you need these skills to ace Service Branch Manager in Derby, Normanton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Branch Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can lead a team and drive performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for RH Aero. Share specific examples of your leadership skills and how you've successfully managed teams in the past. We love a good story!
Showcase Your Communication Skills:Since this role involves a lot of communication with stakeholders, make sure to demonstrate your excellent written communication skills in your application. Clear and concise language will show us you can effectively convey important information.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about RH Aero and what we stand for!
How to prepare for a job interview at RH Aero
✨Know Your Stuff
Make sure you brush up on your knowledge of the aviation industry and RH Aero's services. Familiarise yourself with their products, especially in aerospace tooling, as this will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Service Branch Manager, you'll need to demonstrate strong management and leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented changes that improved performance.
✨Prepare for Performance Metrics Discussion
Since the role involves managing KPIs and service level agreements, be ready to discuss how you've previously set, monitored, and achieved performance targets. Bring specific examples that highlight your analytical skills and ability to drive results.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's future plans, team dynamics, or how they measure success in the Service Branch. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
