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For Companies At a Glance
- Tasks: Join a dynamic team to design and support cutting-edge IT infrastructure.
- Company: Robert Gordon University, known for innovation and modern learning.
- Benefits: Enjoy 46 days annual leave, remote work options, and a generous pension scheme.
- Why this job: Be part of a forward-thinking IT department making a real impact in education.
- Qualifications: Degree-level education or significant experience in IT systems engineering.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
Robert Gordon University has a track record of dynamic leadership and a reputation as an innovative and modern university. The university\’s IT & Digital department is a vital component of this vision and is currently in the process of an ambitious plan to develop and innovate its IT infrastructure and invest in the development of its staff to best support modern learning environments and research programmes.
The IT Systems Engineer post is ideal for an IT Professiona l who wishes to be part of a forward-thinking, innovative IT department in a successful modern University. You will be an experienced and versatile Systems Engineer with experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc.
In keeping with RGU\’s commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.
The advertised salary includes a market supplement of £10,553 per annum (pro-rata). This supplement is reviewed biennially and may be amended or withdrawn in line with agreed University pay policies.
To apply, please submit your CV along with a cover letter detailing your suitability for the role against the requirements in the person specification.
Job Description
RESPONSIBLE TO: End User Computing Team Lead
RESPONSIBLE FOR: No supervisory responsibility
PURPOSE OF POST: You will be part of the team responsible for the design, development and support of the university\’s campus-wide IT infrastructure.
PRINCIPAL DUTIES:
- Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments
- To develop and support Windows and Linux Servers on associated hardware
- To develop and support Virtualised Servers (e.g. using VMware or Nutanix)
- To configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required
- VDI development and support
- To develop and manage the universities Identity Management Systems
- Administer, maintain and support M365 services, providing and implementing recommendations for change.
- SAN management and development
- To develop and support Windows 10/11 and macOS systems and associated applications, e.g. Office 365, Adobe CC Suite, Engineering Applications etc.
- To ensure that all relevant support documentation is maintained to reflect changes and additions to the University\’s infrastructure.
- To adhere and contribute to change control processes
- To adhere to project development standards
- To ensure work is delivered in accordance with current IT security and quality standards and procedures.
- To act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards.
Person Specification
ESSENTIAL REQUIREMENTS
Qualifications and Professional Memberships
Educated to Degree Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative.
Knowledge
- An understanding of current developments and trends in IT
- Awareness of ITIL service delivery and support processes
Experience
- Experience of working within structured projects
- Third line support, troubleshooting and resolving major incidents
- Experience of AD and EntraID design and maintenance
- Server and desktop deployment including virtualisation, configuration, installation and upgrades
- Performance management, capacity monitoring & optimisation, security management
- Endpoint and Mobile Device Management e.g. Intune and JAMF
- Application virtualisation
- Systems management, preferably SCCM
- Desktop OS preferably Windows 10 and above, and macOS
- Windows Server 2012R2 and above
- Microsoft and Office 365
- Exchange 2019
- Redhat Linux
- SAN management
DESIRABLE REQUIREMENTS
Qualifications and Professional Memberships
Professional Qualifications/Certification i.e. Microsoft, Linux, VMware, Nutanix or Citrix.
Knowledge
- Familiar with High-Performance Computing technologies
- Awareness of configuration management
- Familiar with business continuity planning
Experience
- Providing IT infrastructure support in an environment servicing 500+ users
- Supervisory experience of junior staff at a technical level
- Working in a higher education environment
- Experience of a wide range of Linux distributions
- Experience of Citrix XenDesktop 7
- Experience of cloud hosting platforms
- Experience of maintaining LAMP environments
- Virtual Learning Environment (VLE) such as Moodle
- Network infrastructure and technologies
Behaviours
Behaviour 1 – Communication
Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner.
Behaviour 2 – Service Delivery
Experience of exploring and adapting a service to meet customers\’ expectations and also identifying ways of improving standards.
Behaviour 3 – Decision Making Processes and Outcomes
Experiences of: using own judgement to make decisions; making collaborative decisions with others to reach conclusions; providing advice or information that will influence the decisions of others.
Behaviour 4 – Analysis and Research
Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings.
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Systems Engineer - End User Computing - RGU07592 employer: RGU
Contact Detail:
RGU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer - End User Computing - RGU07592
✨Tip Number 1
Network like a pro! Reach out to current employees at Robert Gordon University on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Systems Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and Linux servers, virtualisation, and identity management. We want to see that you can walk the talk!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled major incidents or improved IT processes in the past. This is your chance to shine and demonstrate your value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative IT department at RGU!
We think you need these skills to ace Systems Engineer - End User Computing - RGU07592
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Engineer role. Highlight your experience with IT infrastructure, especially in areas like server management and virtualisation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our innovative IT department. Be specific about your relevant experience and how you can contribute to our ambitious plans.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Windows, Linux, and any relevant tools like SCCM or Intune. We love seeing candidates who are well-versed in the latest technologies.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RGU
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems like Windows and Linux servers, virtualisation tools like VMware or Nutanix, and application deployment methods. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific incidents where you resolved major problems or improved processes. This will demonstrate your ability to think critically and adapt to challenges, which is key for a Systems Engineer role.
✨Understand the University’s Vision
Familiarise yourself with Robert Gordon University's mission and recent developments in their IT & Digital department. Being able to align your skills and experiences with their goals will show that you're genuinely interested in contributing to their innovative plans.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.