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- Tasks: Support clients with vehicle management and ensure efficient service delivery.
- Company: Join a forward-thinking vehicle management business focused on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and strong relationships in the automotive sector.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
- Other info: Familiarity with 1 Link or R2C is a plus; problem-solving skills are crucial.
The predicted salary is between 36000 - 60000 £ per year.
My client, a forward thinking and customer focused vehicle management business, is looking for an experienced Technical Services Executive to join their Operations team. The main purpose of the role is to provide a high level of service delivery to clients in all areas of the Technical Services operation, providing support to the areas of the business who interact with the department.
Key responsibilities:
- To monitor and action all modules of the 1Link Service Network system in order to ensure that the focus is always maintained on costs control and vehicle downtime.
- To ensure that all work authorised is in accordance with manufacturers servicing schedules and industry-recognised times.
- Liaising with vehicle manufacturers in order to escalate issues and secure warranty and goodwill contributions.
- To ensure that maintenance telephone calls are dealt with promptly and efficiently.
- To help and advise the Account Management team with technical and procedural questions.
- To carry out all specified administrative tasks according to operational procedures, to include (but not limited to) service bookings, downtime management reports, and invoice processing.
- To ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures.
- To maintain a professional attitude, building and maintaining relationships with internal and external customers.
The ideal candidate will have previous experience in a similar role within the automotive sector, a high level of industry knowledge as well as experience of working within a Quality standard/framework. You will possess excellent relationship management skills and be able to communicate clearly both in writing and verbally. It would be of great value if you are familiar with 1 Link and/or R2C and you must be proficient on MS Office. Problem solving skills are essential, as is the ability to analyse data.
RGS Recruitment would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates.
Technical Services Executive employer: RGS Recruitment
Contact Detail:
RGS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Executive
✨Tip Number 1
Familiarise yourself with the 1Link Service Network system and R2C if you haven't already. Understanding these systems will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of vehicle maintenance and servicing schedules. Being able to discuss these topics confidently during an interview will demonstrate your expertise and commitment to the automotive sector.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with clients or internal teams in the past. We value strong relationship management skills, so showcasing your experience in this area can set you apart from other candidates.
✨Tip Number 4
Practice your problem-solving skills by reviewing common issues faced in technical services roles. Being able to articulate your approach to resolving these challenges will highlight your analytical abilities and readiness for the job.
We think you need these skills to ace Technical Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, particularly any roles that involved technical services or customer support. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and showcase your problem-solving skills and ability to manage relationships effectively.
Showcase Technical Knowledge: If you have experience with systems like 1 Link or R2C, make sure to mention this in your application. Highlight any relevant technical knowledge or certifications that would be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Technical Services Executive role.
How to prepare for a job interview at RGS Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to vehicle management and the specific systems mentioned, like 1Link and R2C. Being able to discuss these confidently will show that you're well-prepared and understand the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles, especially in the automotive sector. This will highlight your analytical skills and ability to handle challenges effectively.
✨Showcase Your Communication Skills
Since the role requires clear communication with both internal teams and external clients, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you had to communicate complex information simply.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show enthusiasm for the company and the role, and be personable. This can help demonstrate your relationship management skills, which are crucial for the position.
