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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Wakefield employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and automation sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Field Service Engineer role!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects related to laboratory automation or robotics. This not only boosts your CV but also gives you real-world stories to share during interviews.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your fault-finding skills and be ready to discuss specific scenarios where you’ve diagnosed and resolved issues. Practising common interview questions can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Field Service Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially in laboratory automation and robotics. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm for life sciences and customer service, so let that passion come through.
Showcase Your Technical Skills: Since this role is highly technical, make sure to mention specific skills like fault-finding, troubleshooting, and any experience with communications protocols. We want to know you can handle the complex systems we work with, so be clear about your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex robotic and automated lab platforms. Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences with similar systems.
✨Show Off Your Customer Skills
This role is customer-facing, so it's crucial to demonstrate your strong communication skills. Prepare examples of how you've built relationships with clients or resolved issues effectively. Think about times when you went above and beyond to ensure customer satisfaction.
✨Prepare for Technical Questions
Expect to face technical questions related to mechanical and electrical fault-finding. Review key concepts like communications protocols (TCP/IP, RS232) and be ready to explain how you've applied these in real-world scenarios. Practising with a friend can help you articulate your thoughts clearly.
✨Emphasise Your Organisational Skills
Being highly organised is essential for this role, especially when managing spare parts inventory and service documentation. Be prepared to discuss how you keep track of your tasks and ensure everything runs smoothly in the field. Share any tools or methods you use to stay organised.