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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth and collaboration with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Swindon employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss specific examples of how you've tackled troubleshooting and maintenance challenges in the past.
✨Tip Number 3
Showcase your passion for the field! During interviews, express your enthusiasm for laboratory automation and how you can contribute to innovative scientific workflows. Employers love candidates who are genuinely excited about their work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals to join our team in this exciting sector.
We think you need these skills to ace Field Service Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially in laboratory automation and robotics. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm for life sciences and customer service, so let that passion come through.
Showcase Your Technical Skills: Since this role is highly technical, make sure to mention specific skills like fault-finding and knowledge of communications protocols. We’re looking for someone who can hit the ground running, so highlight any hands-on experience you have with advanced automation systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be prepared to discuss specific systems you've worked with, as well as any troubleshooting experiences. This will show your potential employer that you're not just familiar with the technology but can also handle complex issues.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've built strong relationships with clients in the past. Highlight your communication skills and how you've effectively resolved customer issues. This will demonstrate your ability to provide exceptional support in a field service environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you've had to troubleshoot a problem or train a user on new equipment. Practising these scenarios will help you articulate your thought process and problem-solving skills clearly.
✨Research the Company Culture
Take some time to understand the company's values and culture. Knowing what they stand for will help you tailor your responses and show that you're a good fit for their team. Plus, it gives you a chance to ask insightful questions that reflect your interest in their work environment.