At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for staff members.
- Company: A forward-thinking law firm with a focus on technology and customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Participate in an out-of-hours support rota for extra earning potential.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Service desk experience or relevant IT qualification; strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is a highly regarded and forward thinking law firm. They are seeking a Technology Support Analyst to join their T&D department.
The overall responsibilities of the role include:
- Answering, logging and responding to IT support issues that are received over the phone, via email, chat platforms (Zoom / Teams), or in person.
- This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members.
- The T&D department is continuously focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members.
Key responsibilities include:
- To respond in a timely manner to emails or telephone support calls, and to ensure that the clients level of expectation is established, communicated and satisfied.
- To log every call, and maintain call records in appropriate detail, using our service desk software.
- To deal with and resolve T&D issues; over the phone, by remotely connecting to PCs, through desk visits, or by escalating appropriately to internal T&D team members.
- To ensure that end-users comply with the firms T&D policies and report any contraventions to your manager, the Technology Operations Manager, or the Head of T&D.
- To provide regular feedback of operational and support experiences to your manager and offer recommendations as to how these might be revised or enhanced.
- To install all end-user hardware and software when required, and to help maintain a stable end-user environment.
- To manage the provisioning and allocation of mobile and remote solutions and to assist end-users in the use of these.
- To participate in an out-of-hours support rota, including occasional weekend and evening work, ensuring continuity of support services outside standard business hours (shift allowance applicable).
- To help maintain the fixed asset register and software inventory for all assets.
- To contribute to the development and maintenance of all T&D documentation and the knowledge base.
- To deliver, set-up and move equipment to work desks.
The ideal candidate will be able to demonstrate practical service desk experience, ideally within a professional services environment, including use of call logging software and managing workload to meet user expectations. We would also consider candidates with a relevant IT qualification (e.g. college or university) who can demonstrate a genuine interest in technology, strong problem-solving skills, and a willingness to learn, even if they have limited hands-on experience.
Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.
IT Support Analyst in Surrey employer: RGS Global
Join a highly regarded and forward-thinking law firm as an IT Support Analyst, where you will be part of a dynamic T&D department dedicated to enhancing customer service and fostering strong relationships with staff. Enjoy a supportive work culture that prioritises professional development, offers opportunities for growth, and values your contributions in a collaborative environment. With a focus on innovation and excellence, this role provides a unique chance to make a meaningful impact while working in a prestigious legal setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Surrey
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like RGS Global!
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Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
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We think you need these skills to ace IT Support Analyst in Surrey
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at RGS Global and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at RGS Global
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at RGS Global.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like RGS Global will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
