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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth and collaboration with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Stevenage employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and engineering sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common field service engineer scenarios. Think about how you’d troubleshoot a complex issue or explain a technical concept to a non-technical customer. Role-playing with a friend can really help you nail it!
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to chat with potential employers, share specific stories about how you’ve tackled challenges in previous roles. This will help them see you as the problem-solver they need!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Field Service Engineers. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Field Service Engineer in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with laboratory automation and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences sector and how you can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've diagnosed and resolved technical issues. We love seeing how you tackle challenges, especially in customer-facing situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex robotic and automated lab platforms. Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences with similar systems.
✨Show Off Your Customer Skills
This role is customer-facing, so it's crucial to demonstrate your strong communication skills. Prepare examples of how you've built relationships with clients or resolved issues effectively. Think about times when you went above and beyond to ensure customer satisfaction.
✨Prepare for Technical Questions
Expect to face technical questions related to mechanical and electrical fault-finding. Review key concepts like communications protocols (TCP/IP, RS232) and be ready to explain how you've applied this knowledge in real-world scenarios. Practising with a friend can help you articulate your thoughts clearly.
✨Emphasise Your Organisational Skills
Being highly organised is essential for this role, especially when managing spare parts inventory and service documentation. Be prepared to discuss how you keep track of your tasks and ensure everything runs smoothly in the field. Highlight any tools or methods you use to stay organised.