Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth and collaboration in a cutting-edge environment.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Sheffield employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled in field service roles to impress potential employers.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email that reiterates your interest in the role and highlights how your experience aligns with their needs. It shows enthusiasm and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities for Field Service Engineers. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with laboratory automation and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences sector and how your skills can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We’re looking for those strong fault-finding skills that will help us keep our systems running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be prepared to discuss specific systems you've worked with, and don't shy away from diving into the details of troubleshooting and maintenance. This role is all about hands-on experience, so show them you know your stuff!
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, it's crucial to demonstrate your ability to build strong relationships. Prepare examples of how you've successfully resolved customer issues in the past, and highlight your communication skills. Remember, they want someone who can engage both technical and non-technical stakeholders.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical challenges during the interview. They might present you with a hypothetical troubleshooting scenario related to automated systems. Practice thinking on your feet and explaining your thought process clearly. This will showcase your fault-finding skills and your approach to complex issues.
✨Highlight Your Organisational Skills
As a Field Service Engineer, you'll need to manage your time and resources effectively. Be prepared to discuss how you stay organised while juggling multiple tasks, such as service documentation and spare parts inventory. Sharing specific strategies or tools you use can really impress them!