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- Tasks: Install and maintain advanced lab automation systems while troubleshooting complex issues.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training opportunities.
- Other info: Frequent travel across the UK and Europe with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in biotech and pharma.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Plymouth employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or challenges you've tackled to highlight your experience in field service engineering.
✨Tip Number 3
Be proactive! Follow up with companies after applying or interviewing. A simple thank-you email can keep you on their radar and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, it shows you're serious about joining our team and working with cutting-edge technology in the life sciences sector.
We think you need these skills to ace Field Service Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, especially in laboratory automation or robotics. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the life sciences sector and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We’re looking for engineers who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be prepared to discuss your experience with troubleshooting and maintaining complex systems, as well as any specific protocols you've worked with, like TCP/IP or RS232.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to build strong relationships. Think of examples where you've successfully resolved customer issues or provided exceptional support, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating how you would approach diagnosing and repairing a malfunctioning system, or how you'd handle a difficult customer situation.
✨Highlight Your Organisational Skills
Being highly organised is key in this role, especially when managing spare parts inventory and service documentation. Share specific strategies you use to stay organised and ensure efficiency in your work, as this will resonate well with the interviewers.