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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in biotech and pharma.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Peterborough employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and automation sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Field Service Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your troubleshooting prowess. Bring examples of past projects or challenges you've tackled in the field. This will help us see how you can contribute to our innovative workflows.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the best fit for the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It also gives you a chance to showcase your understanding of our company and the role of a Field Service Engineer.
We think you need these skills to ace Field Service Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially in laboratory automation. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise and customer service mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with cutting-edge technology in life sciences. We love seeing enthusiasm, so let us know what excites you about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for candidates who can think on their feet, so share those stories that demonstrate your fault-finding skills and ability to deliver effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be prepared to discuss your experience with troubleshooting and maintaining complex systems, as well as any specific protocols you've worked with, like TCP/IP or RS232.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to build strong relationships. Think of examples where you've successfully resolved customer issues or provided exceptional support, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating how you would approach diagnosing and repairing a malfunctioning system, or how you'd handle a difficult customer situation.
✨Highlight Your Organisational Skills
Being highly organised is key in this role, especially when managing spare parts inventory and service documentation. Share specific strategies you use to stay organised and ensure efficient field service operations.