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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in biotech and pharma.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Guildford employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and engineering sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their automation solutions thoroughly. Be ready to discuss how your skills in troubleshooting and customer service can make a difference in their operations. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! If you’ve worked with robotic systems or laboratory automation before, bring that to the forefront. Share specific examples of how you’ve solved problems or improved processes in past roles during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Field Service Engineers. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, you’ll be one step closer to joining our innovative team!
We think you need these skills to ace Field Service Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially in laboratory automation. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise and customer service mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with cutting-edge technology in life sciences. We love seeing enthusiasm, so let us know what excites you about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for strong fault-finding skills, so share specific instances where you’ve successfully tackled challenges in a customer-facing role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be prepared to discuss specific systems you've worked with, as well as any troubleshooting experiences. This will show your potential employer that you're not just familiar with the technology but can also handle complex issues.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to build strong relationships. Think of examples where you've successfully resolved customer issues or provided exceptional support. This will highlight your customer service mindset and professional approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you'd handle a malfunctioning system at a client site. Practise articulating your thought process and problem-solving skills. This will help you convey your strong fault-finding abilities and how you work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's projects or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with your interviewers on a deeper level.