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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Coventry employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Coventry
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled in field service roles to impress potential employers.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email, reiterating your interest in the role and highlighting how your experience aligns with their needs. It shows enthusiasm and keeps you top of mind.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities for Field Service Engineers. By applying directly, you’ll ensure your application gets the attention it deserves and you might just land that dream job!
We think you need these skills to ace Field Service Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service and any relevant technical skills. We want to see how your background aligns with the role of a Field Service Engineer, especially in laboratory automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences sector and how your skills can contribute to our innovative workflows. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate strong fault-finding skills and a proactive approach to customer support.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex robotic and automated lab platforms. Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences with similar systems.
✨Show Off Your Customer Skills
This role is customer-facing, so it's crucial to demonstrate your communication skills. Prepare examples of how you've built strong relationships with clients in previous roles. Think about times when you resolved issues effectively and how you maintained professionalism under pressure.
✨Prepare for Technical Questions
Expect to face technical questions related to mechanical and electrical fault-finding. Brush up on your knowledge of communications protocols like TCP/IP and RS232. Be ready to explain your thought process when diagnosing problems, as this will showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the types of projects you might work on. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.