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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Frequent travel and opportunities for professional development in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in biotech and pharma.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Bath employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Bath
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! Follow up with companies after interviews or networking events. A simple thank-you email can keep you top of mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Field Service Engineer in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, especially in laboratory automation or robotics. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm for life sciences and customer service, so let that passion come through.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We’re looking for engineers who can diagnose and troubleshoot effectively, so share those success stories that demonstrate your fault-finding skills!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex robotic and automated lab platforms. Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences with similar systems.
✨Show Off Your Customer Skills
This role is customer-facing, so it's crucial to demonstrate your strong communication skills. Prepare examples of how you've built relationships with clients or resolved issues effectively. Think about times when you went above and beyond to ensure customer satisfaction.
✨Prepare for Technical Questions
Expect to face technical questions related to mechanical and electrical fault-finding. Review key concepts like communications protocols (TCP/IP, RS232) and be ready to explain how you've applied this knowledge in real-world scenarios. Practising with a friend can help you articulate your thoughts clearly.
✨Emphasise Your Organisational Skills
Being highly organised is essential for this role, especially when managing spare parts inventory and service documentation. Be prepared to discuss how you keep track of your tasks and ensure everything runs smoothly in the field. Highlight any tools or methods you use to stay organised.