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- Tasks: Install, maintain, and troubleshoot advanced lab automation systems across Europe.
- Company: Leading provider of innovative laboratory automation solutions.
- Benefits: Competitive salary, benefits, company vehicle, and extensive training.
- Other info: Frequent travel and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in life sciences.
- Qualifications: HNC in Engineering and experience in field service or customer-facing roles.
The predicted salary is between 40000 - 50000 £ per year.
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms. You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
- Install, commission, and calibrate automated laboratory and robotic systems at customer sites
- Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
- Respond to customer issues, providing effective triage and technical resolution
- Work closely with software/automation specialists to deliver full system support
- Perform system upgrades, relocations, and preventative maintenance activities
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service documentation, reports, and case records
- Build strong customer relationships through proactive communication and support
- Manage spare parts inventory and ensure readiness for field service activities
- Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
- Mentor and support junior engineers in the field
- Lead complex troubleshooting and escalations
- Deliver technical training sessions and contribute to training development
- Engage in customer review meetings and long-term account support
- Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
- Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
- Proven experience in a field service or customer-facing engineering role
- Background in laboratory automation, robotics, or scientific instrumentation highly desirable
- Strong fault-finding skills across mechanical, electrical, and system-level issues
- Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
- Excellent communication skills—able to engage both technical and non-technical stakeholders
- Highly organised, self-motivated, and capable of working independently in the field
- Strong customer service mindset with a professional approach
Additional Desirable Experience
- Exposure to HVAC, cooling systems, or environmental controls
- Familiarity with automation software, firmware, or programming concepts
- Experience supporting complex integrated systems
What's On Offer
- Opportunity to work with cutting-edge automation technology in the life sciences sector
- Extensive training and ongoing professional development
- Collaborative and innovative working environment
- Competitive salary, benefits package, and travel support
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.
Field Service Engineer in Aberdeen employer: RGS Global
Contact Detail:
RGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to professionals in the life sciences automation field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in laboratory automation. We want you to impress with your knowledge and show how you can contribute to innovative scientific workflows.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance of landing that Field Service Engineer role. We love seeing candidates who are proactive and genuinely interested in joining our team!
We think you need these skills to ace Field Service Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially in laboratory automation. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise and customer service mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with cutting-edge technology in life sciences. We love seeing candidates who can connect their personal experiences to our mission, so let your personality come through!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for those strong fault-finding skills, so share specific stories that demonstrate your ability to troubleshoot and maintain complex systems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at RGS Global
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of laboratory automation and robotics. Be ready to discuss your experience with troubleshooting and maintaining complex systems, as well as any specific technologies mentioned in the job description.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your ability to build strong relationships and provide exceptional support. Think about times when you resolved a customer's issue or went above and beyond to ensure their satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like diagnosing a fault in a robotic system. Practice articulating your thought process and how you would approach troubleshooting, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s technology, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.