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- Tasks: Join our team to deliver top-notch technical support and manage vehicle maintenance efficiently.
- Company: We're a cutting-edge fleet management company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in the automotive sector.
- Why this job: Be part of a team that values innovation, relationships, and making a real impact in fleet management.
- Qualifications: Experience in the automotive industry and strong communication skills are essential; familiarity with 1Link is a plus.
- Other info: We appreciate your interest, but only shortlisted candidates will be contacted.
My client, a forward thinking and customer focused fleet management business, is looking for an experienced Technical Services Executive to join their Operations team.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
The main purpose of the role is to provide a high level of service delivery to clients in all areas of the Technical Services operation, providing support to the areas of the business who interact with the department.
Key responsibilities:-
* To monitor and action all modules of the 1Link Service Network system in order to ensure that the focus is always maintained on costs control and vehicle downtime.
* To ensure that all work authorised is in accordance with manufacturers servicing schedules and industry-recognised times.
* Liaising with vehicle manufacturers in order to escalate issues and secure warranty and goodwill contributions.
* To ensure that maintenance telephone calls are dealt with promptly and efficiently. To help and advise the Account Management team with technical and procedural questions.
* To carry out all specified administrative tasks according to operational procedures, to include (but not limited to) service bookings, downtime management reports, and invoice processing.
* To ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures.
* To maintain a professional attitude, building and maintaining relationships with internal and external customers.
* To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales.
* Maintain and co-ordinate quality, environmental and Health and Safety procedures and processes in compliance with the requirements of the business and relevant standards.
The ideal candidate will have a previous experience in a similar role within the automotive sector, a high level of industry knowledge as well as experience of working within a Quality standard/framework. You will possess excellent relationship management skills and be able to communicate clearly both in writing and verbally. It would be of great value if you are familiar with 1 Link and/or R2C and you must be proficient on MS Office. Problem solving skills are essential, as is the ability to analyse data.
RGS Recruitment would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
Technical Services Executive employer: RGS Global Ltd
Contact Detail:
RGS Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Executive
✨Tip Number 1
Familiarize yourself with the 1Link Service Network system. Since this role heavily involves monitoring and actioning modules within this system, having a solid understanding of its functionalities will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of vehicle servicing schedules and industry standards. Being able to discuss these topics confidently will demonstrate your expertise and commitment to maintaining high service delivery.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with both internal teams and external clients in previous roles. Strong relationship management skills are crucial for this position, so showcasing your experience will be beneficial.
✨Tip Number 4
Highlight your problem-solving abilities by preparing scenarios where you've effectively analyzed data to resolve issues. This will show that you can think critically and act efficiently, which is essential for the Technical Services Executive role.
We think you need these skills to ace Technical Services Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Services Executive position. Make sure you understand the key responsibilities and required skills, such as experience in the automotive sector and familiarity with systems like 1Link.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your previous roles in technical services, relationship management, and any experience with quality standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background and skills make you a great fit for the Technical Services Executive position.
Highlight Problem-Solving Skills: In both your CV and cover letter, provide examples of how you've successfully solved problems in previous roles. This is crucial for demonstrating your ability to handle the challenges outlined in the job description.
How to prepare for a job interview at RGS Global Ltd
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in the automotive sector and your familiarity with systems like 1Link and R2C. Be prepared to discuss specific examples of how you've used these systems to improve service delivery or manage costs.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving abilities.
✨Emphasize Relationship Management
Since building relationships is key in this role, think of examples where you've effectively communicated with clients or internal teams. Highlight your ability to maintain professionalism and handle difficult situations with ease.
✨Be Ready for Administrative Questions
Expect questions about your experience with administrative tasks such as service bookings and invoice processing. Familiarize yourself with operational procedures and be ready to explain how you ensure accuracy and efficiency in these tasks.
