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- Tasks: Be the go-to person for clients, handling orders and resolving queries.
- Company: Join a forward-thinking organisation with a friendly team vibe.
- Benefits: Build your career in a supportive environment with growth opportunities.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer service or retail, with strong communication and IT skills.
- Other info: Perfect for those looking to transition from retail to an office role.
The predicted salary is between 28800 - 48000 £ per year.
My client is a forward-thinking organisation looking for an experienced and focused B2B Customer Service Executive to join their friendly and dynamic team. This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Customer Service Team and involves building and maintaining client relationships by delivering an exceptional level of customer service.
Main responsibilities:
- Acting as the main day-to-day point of contact for all clients
- Order processing
- Generate contracts and invoices
- Query resolution
- To produce regular client reports
- General administration
It is essential that you have previous experience within either Customer Service, Account Management or Sales Administration. You must also possess exceptional levels of customer care, professional communication skills, strong IT skills and be an organised administrator. The ability to problem-solve and work effectively as part of a team is key to this role. This would suit someone with previous experience in a similar role or someone from a retail background looking to move into an office environment.
If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.
Customer Service Executive employer: RGS Global Ltd
Contact Detail:
RGS Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service scenarios, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and get your applications in – we’re rooting for you!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, account management, or sales administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your previous experiences have prepared you for this role. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at RGS Global Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to maintain client relationships. This will show that you understand the importance of exceptional customer care.
✨Showcase Your Organisational Skills
Since the role involves general administration and order processing, be prepared to share examples of how you've managed multiple tasks efficiently. Highlight any tools or methods you use to stay organised, as this will demonstrate your ability to handle a busy workload.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you resolved client queries or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Practice Professional Communication
As communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and skills in a confident manner.
