At a Glance
- Tasks: Assist customers with vehicle rentals and manage bookings in a friendly, professional manner.
- Company: Join a small, family-run business with a supportive team atmosphere.
- Benefits: Gain valuable experience while studying for a Level 3 Customer Service Specialist apprenticeship.
- Other info: Work Monday to Friday with occasional Saturday mornings; excellent opportunity for growth.
- Why this job: Kickstart your career in customer service with hands-on training and potential for full-time employment.
- Qualifications: Friendly, organised, and eager to learn; no prior experience needed as training is provided.
The predicted salary is between 15000 - 20000 £ per year.
RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying toward your Customer Service Specialist apprenticeship L3.
We are a small family run business and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A front desk, customer facing role, in person, via email and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling and vehicle presentation pre and post hire.
What You'll Do
- Welcome customers professionally, both in person and over the telephone
- Respond to customer enquiries via telephone and email
- Process and manage vehicle hire bookings using the company rental system
- Assist with scheduling vehicles for both short-term and long-term hire
- Ensure hire vehicles are prepared, presented and ready for customers
- Support the coordination of vehicle maintenance and servicing schedules
- Carry out general administrative duties including data entry and record keeping
- Maintain accurate customer and vehicle records
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
- Deliver excellent customer service at all times
Person Specification
- Friendly, approachable and professional
- Confident communicator with excellent customer service skills
- Organised and able to manage multiple tasks
- Keen to learn and develop new skills
- Computer literate (preferred but not essential as full training will be provided)
- A driving licence is desirable but not essential
Training Outcome
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Skills Required
- Administrative Skills
- Customer Care Skills
- IT Skills
- Teamworking
- Communication Skills
Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, 08:00 - 17:30. Every other Saturday morning from 08:00 - 10:00.
Duration and Training Provider
Expected Duration: 1 Year
Training Provider: BABINGTON BUSINESS COLLEGE LIMITED
Customer Service Apprenticeship - Shefford employer: RGM Truck & Van Ltd
RGM Truck & Van is an excellent employer, offering a supportive and friendly work environment within a small family-run business. As an apprentice, you will receive comprehensive training in customer service and administration, with the potential for full-time employment upon completion of your apprenticeship. The close-knit team culture fosters personal growth and development, making it an ideal place for those looking to build a rewarding career in vehicle rental operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship - Shefford
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like RGM Truck & Van Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like RGM Truck & Van Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship - Shefford
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at RGM Truck & Van Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join RGM Truck & Van Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at RGM Truck & Van Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by RGM Truck & Van Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at RGM Truck & Van Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
