Customer Service Advisor in Worthing

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.

To help create an efficient and effective, friendly and courteous day-to-day customer service/order processing department. To support stock selection and management when required to ensure orders can be processed quickly and effectively.

Main Duties and Responsibilities

• Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to CARES, the computer system.
• Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective and timely manner if not received directly via CARES.
• Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.
• Routing – Responsible for organising the daily dispatch print runs for the service centre. Responsible for ensuring these routes are passed to the appropriate department within time scales set.
• Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
• Queries/Enquiries – Responsible for dealing with all queries and enquiries from prescribers, service users, carers and service centre staff.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.
• Stock Management – In the absence of the Warehouse Operative, to manage selecting appropriate stock for technicians enabling them to fulfil scheduled orders, to produce job routes for technicians and to ensure stock is recorded and maintained accurately and effectively.
• General – Responsible for helping out in any area of the service centre and ensuring calls are handled in a timely and effective manner. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
• Stock check – To assist with the annual stock checks, as required.
• Telephone Assessments – Subject to acceptance by the service Commissioners: Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.

Perform duties according to all Company policies, procedures and instructions.

Experience

• Excellent communication skills are required to interact with internal staff, prescribers and service users.
• Must be able to work off their own initiative as well as part of a team.
• Computer literate with a good working knowledge of Word and Excel.
• Excellent telephone manner.
• Excellent organisational skills with a good eye for detail.
• Flexible, adaptable and positive in their approach to work.

Skills and Knowledge

• Previous experience within a busy customer service department.
• Previous experience of administration, order processing and scheduling of workloads would be advantageous.
• Experience with a similar type of role would be beneficial.

Qualifications

• Qualified to GCSE level or equivalent.
• Any other qualification in IT or administration would be an advantage.

What can we offer you?

• 40 hours per week, Monday to Friday 08:00-17:00.
• Company van is provided for work purposes.
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days.
• Company Pension Scheme.
• Life Assurance.
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.

Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes. We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice.

Values

• Lead by example in setting the standards which define our purpose.
• Inspire and empower, collaboration, shared purpose and inclusion.
• Fairness - we act ethically and with integrity in everything we do.
• Entrepreneurial – innovate with purpose, with a mindset resilient to change.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.