Vocational Rehabilitation Coach - Remote

Vocational Rehabilitation Coach - Remote

Part-time Permanent Associate

Posted 07 Sep 2026

Description

JD - Vocational Rehabilitation Coach

TheRole

3.75 hours per week or 1 x day a fortnight.

Zello’s clinical team is expanding and is looking to recruit multiple Vocational Rehabilitation Coaches.As a Vocational Rehabilitation Coach, youwillbe responsible formanaging a caseload of referrals fromour clientsto support employees in returning to theworkplaceafter a period of ill-health or injury.

Youwilluse your consultancy and interviewing techniques to draw out information fromemployees anduse your clinical reasoning ability to develop comprehensive reports and provideappropriatereasonableadjustmentsand return to work plan for individuals.

To be successful in this role you will come from a similar background, and have a professional or workplace qualification in psychology, occupational therapy, physiotherapy,nursingor sports rehab.

Purpose of the role

• Utilise clinical experience & knowledge to complete telephonic and video assessments to effectivelyassistan injured individual with their recovery.
• Usehigh levelsof communication to influence and support a patient’s journey, whilstmaintaininggreat attention to detail within a fast-paced environment, often with competing priorities.
• Helpemployeesmake informed decisions by acting as their advocateregardingtheir clinical status and treatment options.
• Co-ordinate the delivery of care.
• Provideexcellentintegratedservicedeliveryduring every interaction withemployeesand clients.
• Maintain regular contact (telephone, video & digital) withparticipantsin order tomonitortheir progress and to ensure satisfaction.

Key responsibilities-Clinical Service Delivery

• Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinicallyappropriate outcomes.
• Assess, plan, implement and evaluateappropriate interventionsand clinical pathways throughout the case leading to expedient and effective patient recovery,outcomesand case closure.
• Regular and consistent use of the bio-psychosocial model whenmaking contact withemployeesand with clinical decisions.
• Captureemployeeoutcomes throughout the duration of a case that allows us to effectivelydemonstratevalue to our clients.
• Identifyand act onclientandemployeeneeds, settinghigh standardsfor quality throughout each case.
• Utilising every contact point withemployeesas a chance to educate & provide clinical support.
• Accurately recording all case interactions.
• Reliably delivering services in line with established processes, training &clientexpectation.
• Shared responsibility for patient cases, i.e. owning individual caseload, whilst supportingother clinicalcolleagues proactively and encouraging team working.
• Adopting and encouraging the highest standards ofclinicalcare, including the consistent provision of clinical guidance and advice, adapting as necessary throughout the patient’s clinical journeyin order tomeet their needs.
• Taking a forward thinking, patient-centred approach to overcome case management hurdles, working independently and within a group setting toidentifypriorities.

Leadership:

Demonstrate robust clinical knowledge and support team members.

Operational & stakeholder management:

Liaise professionally with clients and other internal and external parties to provide an excellent service.Proactivelyidentify,shareand implement ways to continuously improveBusiness Healthas a business and employer.Adopt a continual improvement mentality, taking ownership of improvement actions & being open to receiving regular, developmental feedback.Demonstrate and champion behaviours and attitudes consistent withBusiness Healthvalues.Abide by theBusiness Healthpolicies and procedures and remain up to date with any changesDemonstrates integrity in all aspects of their role, upholds ethics, and encourages a positive working environment.

Personal specification

• Minimun12months clinical/hands on experience,previouscasemanagementorvocational rehabilitationexpertise.
• Relevantclinical degree (Occupational Health, Occupational Therapy,Sports Therapy, Sports Rehabilitation,Clinical Psychologist,Physiotherapy).
• Current professional registration(s) of your relevant professionalbody.
• Abilitytowork independently andeffectively prioritise and plan workload.
• Excellent written and verbal communication skills, good attention to detail and time managementskills.
• Experienced & reliable use of Microsoft Office software, including Word, Excel &PowerPoint.
• Experience with deliveryto corporateclients.
• Previously worked remotely or fromhome.
• Previously managedemployees’ case management virtually using video or telephoneconsultations.

Company Overview

Zello is a global provider of integrated health solutions designed to enhance workforce performance, safeguard frontline personnel, and maintain operational continuity in even the most challenging environments. Whether in corporate offices, remote sites, or fragile regions, Zello is the health partner of choice for those who demand more than compliance — they demand resilience. Our culture is only driven by one value and that's TEAMWORK.