At a Glance
- Tasks: Answer calls, provide exceptional client service, and support administrative tasks.
- Company: Renowned law firm committed to access to justice and career growth.
- Benefits: Competitive salary, supportive environment, and opportunities for career development.
- Other info: Office-based role with potential for internal promotions.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Strong communication skills and experience in administration.
The predicted salary is between 24748 - 24748 € per year.
We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office. This is a full-time position from Monday to Friday from 8.30am – 5.00pm.
The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for providing exceptional service to our clients.
Requirements of the role:- Take inbound calls and ensure all calls are answered promptly and to meet set KPIs
- Answer all inbound calls from prospective and existing clients in a professional manner
- Screen telephone calls, taking relevant and accurate messages
- Liaise with other departments
- Report technical issues impacting service to the IT team
- Assist the wider support teams and carry out general administrative duties when required
This is an office-based role.
Skills required:- Excellent oral and written communication skills
- Polite and professional telephone manner
- Ability to cope with tight deadlines, prioritise tasks and work under pressure
- Proven experience in an administration role
- Excellent time management and organisational skills
- Able to work on own initiative and also as part of a wider team
- Experience using the Microsoft Office suite
We offer a positive and supportive working environment with a firm that prides itself on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm. We are looking for individuals who are able to join the team ASAP. This role starts at £24,748.50 per year.
Telephone Assistant employer: RGIT Australia
Join our esteemed Birmingham office as a Telephone Assistant, where you will be part of a supportive and dynamic team dedicated to providing exceptional service in a renowned multiservice law firm. We pride ourselves on fostering a positive work culture that promotes internal growth and offers exposure to industry specialists, ensuring that your career development is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Assistant
✨Tip Number 1
Make sure you research the firm before your interview. Knowing about their specialisations in criminal defence, family law, and human rights will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since you'll be taking inbound calls, try role-playing with a friend or family member. This will help you sound professional and confident when answering calls during your job.
✨Tip Number 3
Don’t forget to highlight your organisational skills! In your conversations, mention how you manage tight deadlines and prioritise tasks. This will show that you can handle the fast-paced environment of a law firm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Telephone Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephone Assistant role. Highlight any relevant experience, especially in administration or customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your skills align with what we’re looking for. Keep it professional but let your personality show through.
Showcase Your Skills:In your application, be sure to mention your proficiency with the Microsoft Office suite and any experience you have with handling calls. We want to see that you can manage tasks under pressure and prioritise effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Birmingham office!
How to prepare for a job interview at RGIT Australia
✨Know the Firm Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their specialisations, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Telephone Skills
Since the role is all about handling calls, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being polite, clear, and professional, as these are key traits they’ll be looking for.
✨Prepare for Common Questions
Think about the typical questions you might face, such as how you handle pressure or prioritise tasks. Prepare specific examples from your past experiences that demonstrate your skills in administration and communication.
✨Show Enthusiasm and Initiative
During the interview, express your eagerness to contribute to the team and your willingness to learn. Highlight any relevant experience you have and how it can benefit the firm. A positive attitude can make a big difference!
