Technical Operations Administrator

Full-time Permanent Entry Level

Description

Technical Operations Administrator – Osprey Charging Network

About Osprey Charging Network

Osprey is an award-winning UK-wide rapid charging network for electric vehicles (EVs).

We’re looking for a Technical Operations Administrator to join our Network Operations Team.

Osprey operates over 1,500 rapid and ultra-rapid EV charge points, providing reliable

infrastructure in a broad range of locations from convenient local sites to large, super fast

hubs on the UK’s major roads. Osprey funds, installs and manages this network in

partnership with landlord partners and on its own land.

With a mission to lead the transition to electrified road transport, our reliable, convenient

and easy-to-use charging experience has earned us multiple awards including best UK

network in 2023, 2024 and 2025.

Osprey is an ambitious dynamic place to work with a customer, data, and technology driven

ethos. We are looking for engaged, committed, and creative people to join us. We

provide the opportunity for personal and professional growth and the chance to make a

difference to the future of our planet.

Job Title: Technical Operations Administrator

Location: City of London – Cannon Street (Hybrid)

Contract Type: Permanent, Hybrid (min 3 days per week in the office)

Line Manager: Operations Excellence Manager

About the Role

We are looking for an organised and proactive Technical Operations Administrator to

provide administrative and coordination support to our Operations team.

Working closely with the Operations Excellence Manager, you will help keep day-to-day

operational activities running smoothly by maintaining accurate records and trackers,

coordinating planned activities, supporting site and contractor queries, preparing

reports, and ensuring actions are followed through.

You will work with colleagues across the wider business and external suppliers, giving

you broad exposure to Osprey’s operations and the opportunity to develop your

knowledge of the EV charging and infrastructure sector.

Key Responsibilities

Operations & Technical Administration

• Provide day-to-day administrative and coordination support to the Operations
• Excellence Manager and wider Operations team
• Maintain accurate operational records, trackers, spreadsheets and documentation
• Support the planning and coordination of planned preventative maintenance (PPM) activity
• Track outstanding actions, site works and operational activities through to completion
• Support the preparation of operational reports, management information and data
• Maintain clear and accurate records of site issues, actions and resolutions
• Assist with the administration of technical and operational projects
• Support the coordination of contractors and suppliers undertaking works across the charging network
• Assist with resolving and escalating site-related issues to the appropriate internal or external teams
• Coordinate information and updates between Osprey teams, contractors, suppliers and site partners
• Monitor outstanding works and follow up on actions where required
• Maintain relevant contractor, supplier and site documentation
• Act as a point of contact for operational and site-related queries, escalating more complex technical matters appropriately

Reporting, Documentation & Process Improvement

• Prepare and maintain reports, spreadsheets, action logs and other operational documentation
• Document processes, recurring issues and solutions to support efficient future resolution
• Support the identification of recurring operational issues and trends
• Assist with improving administrative processes, trackers and ways of working within the Operations team
• Prepare meeting notes, action lists and relevant supporting documentation where required
• Support the delivery of operational improvement initiatives and projects
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and a reliable approach to following actions through
• Confident written and verbal communication skills
• Comfortable using Microsoft Office, particularly Excel
• Able to maintain accurate records, trackers and operational information
• Proactive and comfortable working independently as well as part of a team
• A practical, solutions-focused approach and willingness to learn
• Previous experience in an administrative, coordination, operations or project support role
• Experience supporting an operational, technical, engineering or infrastructure team
• Experience working with contractors, suppliers or third-party service providers
• Experience coordinating activities, works or small projects through to completion
• Experience within EV charging, energy, infrastructure, utilities or a similar environment
• 25 days annual leave
• Private Medical Insurance (after the successful completion of probation)
• Salary Sacrifice Schemes including EV, cycle to work, nursery, SIPP etc
• Season Ticket Loans, Tech Loans
• Flexible Bank Holidays
• Learning and Development Opportunities
• Ability to grow in your role and the Operations Department

Diversity and Inclusion

Osprey is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees. If you require any reasonable

adjustments,

Company Overview

Are you passionate about driving change in the world of electric vehicles? At Osprey, we're on a mission to revolutionise the EV charging experience, and we’re always on the lookout for talented individuals to join our dynamic team.