Installation Field Engineer in Tavistock

• Description
• Full-time Permanent Intermediate
• Posted 03 Jul 2026

Location

• South West England, Field-based (UK-wide travel, primarily leisure parks)
• Role Purpose

To deliver high-quality, customer-facing installations of broadband and Wi-Fi services to end users within VFAST-enabled holiday and leisure parks.

The role focuses on connectivity, in-unit installations, fault resolution, and ensuring an excellent end-user experience aligned with SLA and brand expectations.

Aligned with our Company Values

• Pace ensures we meet demand and scale delivery across parks
• Excellence ensures we do it right first time and protect margin and reputation
• Together ensures the field operation integrates effectively with the wider business

Key Responsibilities

• End User Installations
• Install broadband services into park homes, lodges, and static caravans using a mix of:
• Wireless (Pt MP/ Wi MAX / LTE/5G CPE)
• FTTP / Ethernet where available
• Mount and align external CPE (where required) ensuring optimal signal performance
• Run internal cabling (CAT5e/CAT6/Fibre ) in a neat and compliant manner
• Install and configure routers, access points, and associated equipment
• Activate services and complete provisioning checks
• Customer Experience
• Act as the face of the business on-site, delivering a professional and friendly service
• Clearly explain functionality, router setup, and basic troubleshooting to end users
• Ensure customer sign-off and satisfaction before leaving site
• Fault Finding & Support

• Diagnose and resolve connectivity issues across

• RF links (signal strength, interference, alignment)
• CPE and router configuration
• Escalate complex faults to Service Desk or engineering teams with clear diagnostics
• Perform maintenance visits and service restorations within SLA targets
• Health & Safety & Compliance

• Adhere to all H&S requirements including

• Working at height (ladders, external mounting)
• Electrical safety
• Safe cable routing and fixing
• Ensure all installations meet company and regulatory standards
• Maintain tools, PPE, and company vehicle in safe working order
• Documentation & Reporting
• Complete installation records, photos, and test results via job management systems
• Accurately record materials used and time on site
• Provide feedback on recurring issues, installation challenges, or product improvements
• Key Skills & Experience
• Understanding of telecoms or ISP field installations (wireless or fixed line)

• Understanding of

• Wireless technologies
• Practical installation skills (drilling, mounting, cabling)
• Customer-facing experience with good communication skills
• Full UK driving licence
• Experience with Wi MAX / outdoor wireless deployments
• Experience in holiday park or MDUs (multi-dwelling units)
• Basic understanding of RF troubleshooting tools
• Certifications (e. g. ECS, Working at Height, IPAF – beneficial but not essential)
• Key Behaviours
• Customer-first mindset with strong interpersonal skills
• Practical, problem-solving approach in varied environments
• Ability to work independently and manage workload effectively
• Flexible and responsive to changing schedules and priorities
• High attention to quality and installation standards
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