At a Glance
- Tasks: Join our Cyber Response team to provide top-notch cyber support and keep clients safe.
- Company: Ever Nimble, a forward-thinking tech company with a supportive culture.
- Benefits: Flexible working, paid birthday leave, staff discounts, and growth opportunities.
- Other info: Great work environment with opportunities for travel and professional development.
- Why this job: Make a real impact in cyber security while learning from experienced tech experts.
- Qualifications: Minimum 2 years in IT support or relevant Cyber Security degree/certification required.
The predicted salary is between 30000 - 40000 £ per year.
Ever Nimble is excited to present an opportunity for a Cyber Security Expert to join the Cyber Response Support team in our Swansea office. This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company.
We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership. We are in search of a candidate who will embrace our robust approach to customer support and align with our core values.
Benefits and perks of being an EN Employee:
- Great work environment and team
- Experienced tech experts to learn from
- Opportunities to grow and develop
- Staff discounts on IT Equipment purchased from store.evernimble.com
- Rewards and incentives for performance and training
- Opportunities to travel for work
- Paid birthday leave
- Generous Work From Anywhere allowance
- We support flexible working
About you:
- 2 years (minimum) of experience in IT support or a relevant Cyber Security degree/certification is required for this role
- Ability to work independently and manage multiple tasks simultaneously
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
About the role:
- As part of our Cyber Response team, you’ll provide awesome first and second-line cyber support to our incredible customers
- Keep the fortress strong with security and permission tweaks, crafting new security groups like a digital architect
- Identify threats in emails, applications, sign-in activities, and even keep tabs on the shadowy corners of the dark web
- Keep our cyber playbook in tip-top shape, and maintain all the important cyber security documentation
- Support a vast array of software across many industries
- Provide best practice cyber security advice to our customers
- Escalate issues to Senior Technicians or vendors when necessary
- Maintain knowledge of the latest cyber trends and threats to keep customers safe
Customer Service is key:
- Customer confidence; we communicate with our clients in person and on the phone
- Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers
- Responding in a timely manner to service issues and requests
- Proactive problem-solver with attention to detail
The tech you will be exposed to:
- Microsoft 365
- Active Directory
- Fortinet Firewalls & Networking
- Automation tools
- All types of IT hardware
Important: Applications must be from candidates living in or close to Swansea, Wales.
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