At a Glance
- Tasks: Engage supporters, manage memberships, and coordinate fundraising initiatives for wildlife conservation.
- Company: Welsh Mountain Zoo, a registered conservation and education charity.
- Benefits: Competitive salary, flexible working, 28 days leave, and free zoo admission for family.
- Other info: Join a passionate team dedicated to inspiring future generations.
- Why this job: Make a real impact on wildlife conservation while building meaningful relationships.
- Qualifications: Experience in fundraising or customer service with strong communication skills.
The predicted salary is between 25322 - 29663 £ per year.
- Full-time Permanent Associate
- Posted 17 Jul 2026
- Description
Location
Welsh Mountain Zoo, Colwyn Bay Salary
£25,322.55 to £29,662.97 per annum (depending on experience) Hours
35 hours per week
Help turn passion for wildlife into lasting support.
Every membership purchased, animal adopted and donation madehelps Welsh Mountain Zoo bring conservation to life.
As the National Zoo of Wales, we're home to more than 60species across our spectacular 37-acre site, welcoming over 160,000 visitorsevery year.
As a registered conservation and education charity, every pound weraise helps care for our animals, protect threatened species and inspire futuregenerations.
We're looking for an enthusiastic and organised
Supporter Engagement Officer to help grow our community of supporters and developmeaningful relationships that make a lasting difference.
The Opportunity
This is an exciting new role within our growing Fundraising Team.
Working closely with our Fundraising, Grants &Partnerships Manager, you'll take ownership of our membership and animaladoption programmes while supporting a wide range of fundraising initiatives.
From welcoming new members and developing supportercommunications to helping to deliver fundraising campaigns and communityevents, you'll play a key role in ensuring every supporter feels valued andinspired to continue supporting Welsh Mountain Zoo.
No two days are the same.
One day you might be creatingadoption packs and welcoming new members, the next supporting a fundraisingappeal, attending a community event or developing engaging supportercommunications that showcase the impact of every donation.
What you'll be doing
You'll be responsible for
- Managingand developing the Zoo's membership and animal adoption programmes.
- Deliveringan outstanding experience for members, adopters and supporters.
- Coordinatingsupporter communications, newsletters and fundraising updates.
- Supportingfundraising campaigns, appeals and community fundraising initiatives.
- Actingas the first point of contact for fundraising enquiries.
- Workingwith colleagues across the Zoo to develop engaging fundraising content andsupporter stories.
- Maintainingaccurate supporter records and fundraising databases.
- Monitoringmembership, adoption and fundraising performance to identify opportunitiesfor growth.
- Helpingdeliver fundraising events and supporter engagement activities.
About You
We're looking for someone who enjoys building relationshipsand making a positive impact.
You'll ideally have experience within fundraising, supporterengagement, customer service, visitor attractions or the charity sector, together with:
- Excellentcommunication and relationship-building skills.
- Strongorganisational skills and attention to detail.
- Experiencemanaging databases or CRM systems.
- Confidenceproducing engaging written communications, including creating, managingand analysing large-scale supporter communications through email marketingplatforms.
- Theability to manage multiple priorities and work independently.
- Aproactive, positive attitude with a genuine passion for conservation andhelping others support great causes.
Most importantly, you'll enjoy creating meaningfulexperiences for supporters and helping grow a thriving community around Welsh Mountain Zoo.
As part of our team, you'll help secure the future of the National Zoo of Wales while enjoying a range of benefits, including:
- Pension Scheme.
- 28days' annual leave (including bank holidays), increasing to 33 days afterfive years' service.
- Enhancedcompany sick pay following qualifying service.
- Flexibleworking arrangements where operationally possible.
- Freeadmission to the Zoo for your immediate family.
- Complimentaryaccess to BIAZA member zoos across the UK and Ireland.
- Staffdiscounts across Zoo retail, catering and experiences.
- Discountedgym membership.
- Freeon-site parking.
- Ongoingtraining, professional development and career progression opportunities.
- Theopportunity to make a real difference to wildlife conservation andeducation.
If you're passionate about building relationships, engagingsupporters and helping wildlife thrive, we'd love to hear from you.
Closing Date
To Apply
Please submit your CV together with acovering letter outlining why you're interested in joining Welsh Mountain Zoo.
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Supporter Engagement Officer employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by RGIT Australia.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like RGIT Australia.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at RGIT Australia.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at RGIT Australia. Apply directly through us to stand out!
We think you need these skills to ace Supporter Engagement Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of RGIT Australia. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at RGIT Australia
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of RGIT Australia. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
