At a Glance
- Tasks: Support schools with IT solutions and provide on-site technical assistance.
- Company: Fast-growing education tech provider recognised as a world-class employer.
- Benefits: Competitive salary, pension contributions, professional training, and extra holiday perks.
- Other info: Join a passionate team dedicated to improving educational outcomes.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: 3 years of IT support experience and knowledge of networking technologies.
The predicted salary is between 25000 - 30000 € per year.
Computeam is a fast-growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years, we are recognised as a world-class employer by Best Companies Index.
We are now looking for an IT Field Engineer to join our world-class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers, and colleagues of all levels of seniority.
Computeam is passionate about our mission to improve education outcomes using technology. We’ve been voted one of the Top 5 Mid-Sized Companies to work for in the UK in the Best Companies Index for 2024, as well as Top 5 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.
What do our IT Engineers and Consultants do?
- Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end-user support requests, looking after around 5 - 10 schools.
- Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google, and Apple platforms.
- Process and escalate incoming requests for support both on-site and remotely via the helpdesk.
- Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future.
- Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.
What skills should you have?
- Around 3 years’ demonstrable experience in IT support services or consultancy.
- Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally.
- Windows AD, Microsoft Office 365, and Azure AD knowledge.
- Knowledge of LAN & WAN technologies.
- Some VMWare and Microsoft Hyper-V experience (desirable).
- Some experience in recent Microsoft Server 2016-2019 builds.
- Experience with Google Workspace For Education (desirable).
- Relevant certification in Networking (e.g., CCNA) and/or Microsoft.
Why Computeam?
We have been recognised as a World Class Employee by Best Companies in 2024 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success.
Our values
- Passion – truly engage with our aim and use that to provide the best service you can in your role.
- Purpose – make your actions purposeful and positive.
- People – collaborate with the team to support and develop on a peer-to-peer basis.
- Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education.
Just some of our Company Benefits include:
- Employer Pension Contributions.
- Employee Assistance Plan.
- Laptop and Mobile Phone.
- Holiday entitlement starting at 22 days increasing with length of service.
- Additional Birthday leave and Holiday buy and sell.
- Volunteer leave.
- Company Carbon footprint offset with Ecologi.
- Cycle to work scheme.
- Salary sacrifice EV car scheme.
- Funded professional training and access to our in-house training platform.
What are the hours and working patterns?
40 hours a week between 8am – 5.30pm, Monday – Friday. Predominantly school site visits, some work from home, visits to the regional Head Office.
Computeam Pay Scale
Mileage expenses reimbursement (own car essential and full driving licence).
IT Technician in Stoke upon Tern employer: RGIT Australia
Computeam is an award-winning education technology provider based in Stoke on Tern, recognised for its commitment to employee engagement and wellbeing. With a strong focus on professional development and a collaborative work culture, we offer our IT Technicians the opportunity to make a meaningful impact in schools while enjoying competitive benefits such as additional holiday leave, a cycle to work scheme, and funded training. Join us to be part of a passionate team dedicated to improving educational outcomes through innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Stoke upon Tern
✨Tip Number 1
Network like a pro! Reach out to your connections in the education tech sector, especially those who might know someone at Computeam. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your past IT projects, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and how you can make a difference at Computeam.
✨Tip Number 3
Prepare for the interview by researching Computeam's values and recent projects. Tailor your answers to show how your passion for improving education outcomes aligns with their mission. We love candidates who resonate with our purpose!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our world-class team at Computeam.
We think you need these skills to ace IT Technician in Stoke upon Tern
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in IT support services and any specific technologies mentioned in the job description. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and education. Share why you want to join Computeam and how you can contribute to our mission of improving educational outcomes.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills! Mention your experience with firewalls, Microsoft Office 365, and any relevant certifications. We love seeing candidates who are confident in their abilities and ready to tackle challenges head-on.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RGIT Australia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around firewalls, HP Aruba switches, and Microsoft services. Be ready to discuss your hands-on experience with these technologies, as well as any relevant certifications like CCNA.
✨Showcase Your Client Interaction Skills
Since the role involves working closely with clients in schools, prepare examples of how you've successfully communicated and resolved issues with customers or colleagues. Highlight your ability to adapt your communication style to different levels of seniority.
✨Demonstrate Your Passion for Education Technology
Computeam is all about improving educational outcomes through technology. Share your enthusiasm for this mission and any experiences where you've made a positive impact in an educational setting, whether through tech support or project work.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that show your interest in the company and the role. Inquire about their projects, team dynamics, or how they measure success in their IT services. This will demonstrate your genuine interest in being part of their world-class team.
