At a Glance
- Tasks: Manage hire desk operations, assist customers, and process orders efficiently.
- Company: Dynamic rental company with a focus on customer service.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to grow within a thriving company and manage day-to-day logistics.
- Why this job: Lead a team and make a real difference in customer satisfaction.
- Qualifications: Experience in sales or hire desk management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
- Full-time Permanent Associate
- Description
- Based in our Stockport depot, the
Hire Desk Manager will assist customers with their requirements for hire equipment, respond to customer enquiries, and process orders in a professional manner.
Preparation and chasing up of quotations, together with providing relevant technical specifications of machines.
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third‑party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Handling customer enquiries for plant and attachments.
- Accurately processing orders and working directly with operational colleagues to allocate stock & co‑ordinate transport to maximise service efficiency for customers.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- Being first point of contact.
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts.
- Ensuring all SHEQ policies are kept.
- Communicate and co‑ordinate with workshop manager and colleagues.
- Full responsibility for day-to-day logistics to ensure hires are cost efficient.
- Managing the depot in the absence of the depot manager.
Qualifications
- Proven experience in a sales or hire desk management role, preferably within the rental or sales industry.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proficient in using hire management software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret sales data and make informed decisions.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Associate degree or equivalent qualification in business management or a related field (preferred).
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We think you need these skills to ace Hire Desk Manager Stockport
Customer Service Skills
Sales Management
Hire Management Software Proficiency
Microsoft Office Suite Proficiency
Leadership Skills
Analytical Skills
Communication Skills
