At a Glance
- Tasks: Support the team with customer requests and manage job records efficiently.
- Company: Join a trusted life safety and security partner with over 25 years of experience.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive work environment.
- Other info: Remote training provided, with opportunities for personal and professional growth.
- Why this job: Kickstart your career in administration while making a real impact on customer service.
- Qualifications: Motivated individuals with a passion for administration and teamwork.
The predicted salary is between 18000 - 25000 £ per year.
About Amthal: We are one of the nation's trusted life safety and security partners. Our mission is to design, install, maintain & monitor electronic life safety and security systems to a level of best-in-class compliance. We deliver this whilst providing an unrivalled customer experience and professional service. With over 25 years of trading, we have a well-established presence in the industry. Our vision is to scale a sustainable business through the continuous development and investment in our people; and this is where we need you.
As an Administration Apprentice, you will support the team in managing various customer requests for annual system service visits, emergency call out visits to fault find and resolve and the provision of customer documentation and systems administration. You will ensure Engineer visits are accurately recorded, meet compliance standards and are completed efficiently and accurately.
- Assist with managing job records for routine service appointments, emergency call out visits and system take over jobs.
- Learn how to review engineer notes and determine next steps (e.g. quoting, invoicing, rescheduling).
- Support the completion process for jobs, ensuring all documentation is complete and accurate.
- Help maintain and update job information in internal systems (Simpro).
- Liaise with customers regarding job updates and respond to first line queries.
- Maintenance and update of customer portals.
- Work with Finance team to support accurate invoicing processes.
- Support Subcontractor (SSP) process, including tracking and progress completion of jobs.
- Support raising purchase orders and processing invoices with the Finance team.
- Review and verify compliance documentation, including health and safety requirements.
- Assist with setting up recurring invoices and service intervals for new contracts.
Entry Requirements: Interested in building a career in administration and customer service operations. Motivated to develop new skills. Proficient in MS Office packages and are keen to learn new systems, including our job management software - Simpro. You enjoy working as part of a team, communicating with others and solving problems.
Training to be Provided: This is where you'll learn the skills that businesses actually run on. Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry. You’ll complete a Level 3 Business Administration apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.
What you’ll do as part of the programme:
- Learn how real businesses operate day to day.
- Build practical administrative, organisational and communication skills.
- Work on tasks and projects linked to your role.
- Build evidence from your job to support your learning.
- Take part in tutor-led sessions via Microsoft Teams.
We’re proud to be one of the nation’s trusted life safety and security technology partners. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.
Business Administrator Apprentice in St Albans employer: RGIT Australia
At Amthal, we pride ourselves on being a trusted partner in life safety and security, offering a supportive work culture that fosters personal and professional growth. As a Business Administrator Apprentice, you will benefit from comprehensive training delivered by industry specialists, alongside hands-on experience in a collaborative environment that values teamwork and customer satisfaction. With a commitment to investing in our people, you'll have the opportunity to develop essential skills while contributing to a mission-driven company dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrator Apprentice in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Business Administrator Apprentice in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Administrator Apprentice role. Highlight any relevant admin or customer service experience, and don’t forget to mention your proficiency in MS Office and eagerness to learn new systems like Simpro!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your motivation for joining Amthal and how you align with our mission of providing top-notch customer service. Be genuine and let your personality come through!
Showcase Your Team Spirit:Since we value teamwork, make sure to include examples of how you've successfully worked with others in the past. Whether it's in school projects or part-time jobs, demonstrating your collaborative skills will set you apart!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research Amthal. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As a Business Administrator Apprentice, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise work and keep track of details, especially when it comes to customer requests and documentation.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for administrative roles. Think about how you would respond to questions like 'How do you handle multiple tasks at once?' or 'Can you give an example of a time you solved a problem for a customer?'. Practising your answers will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or what a typical day looks like for an Administration Apprentice. This shows that you're engaged and eager to learn more about the role and the company culture.
