Maintenance Technician in Southampton

The successful candidate will support the Maintenance Manager and assist with the ongoing maintenance of the company’s portfolio in Southampton (Market Quarter and Vantage Tower) with a key focus on delivering excellent customer service to residents throughout all aspects of the tenancy lifecycle. They will be responsible for all aspects of building maintenance, including managing service requests, ensuring works are completed within the agreed SLAs, overseeing external contractors, and assisting the Maintenance Manager and Senior Property Manager with any tenancy-related matters such as health and safety and customer retention.

If not already completed, the candidate will be required to undergo Fire Safety, H&S, and First Aid courses (all paid by the company).

Key Responsibilities:

• Service Requests: Receive and manage maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion.
• Defects Period: Working closely with the builder to ensure any items covered under defects are passed to them to resolve with your oversight of work undertaken.
• Quality of Work: Assure quality and quantity of ‘market-ready’ apartments.
• Community: Help maintain community appearance by carrying out regular community inspections and tours.
• Health & Safety: Installing and checking smoke and carbon monoxide alarms. Working with the Senior Maintenance Technician to conduct emergency audits of equipment, recording and testing of Health & Safety equipment such as the AOVs. Legionella testing, carrying out weekly flushing and recording of the vacant units. Assisting in the undertaking of risk assessments.
• Other Roles: Fitting shelves, hanging pictures and installing window locks. Facilitating move in and move outs of residents. Ensuring the external grounds around the property are kept to the highest standard. Assist with parcel management. Any other standard maintenance requests.
• Waste Disposal: Working with the team to ensure bins are collected on time. Moving bins internally/externally when they are full.
• Teamwork: Working as a team to ensure the building consistently performs at, or ahead of, organisation’s expectations.

Personal Qualities / Skills:

• Customer Service: Ability to build strong relationships with customers/residents/tenants while handling their requests in a proactive and positive manner.
• Organisational Skills: Strong organisational skills with the ability to multitask and prioritise, while maintaining a high level of accuracy and attention to detail. Ability to use initiative and make decisions on behalf of the company, even when faced with incomplete information.
• KPI Driven: Focus on bottom-line results, setting goals, and measuring performance against key performance indicators (KPIs).
• Communication Skills: Strong communication skills – verbal, written, and presentation skills are all important.
• Attention to Detail: Demonstrated focus on quality and compliance.
• Proactive and Initiative-Driven: Able to foresee potential issues and address them before they escalate.
• Positive, 'can-do' Attitude: Critical in working within teams and delivering top service to residents.
• Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software.
• 2-3 years’ experience in a maintenance/FM role. Strong preference for those with plumbing experience.
• Software: Good familiarity with Microsoft products but also experience in using particular ‘management software systems’ in a day job environment (not necessarily specific to property).
• Qualification: Ambition/willingness to undertake and complete an industry-recognised qualification (costs to be covered by company).
• Driving Licence: A clean driving licence must be held.

Bonuses: The company will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance. The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys. This could range between 10% to 20% of base salary.

Benefits: Company pension scheme, Private Health Insurance, Bike to Work Scheme, Company Sick Pay, 25 days of annual leave.

Uniform: A form of uniform will be provided.

Working Hours: Five day working week based on-site, which will include alternative Saturday shifts, with occasional Sunday shifts if required. 40 hour working week. Monday or Tuesday ‘day off in lieu’ if a Saturday is needed.

On Call: An evening and weekend out of hours service will be in place. However, it is expected that the candidate will answer their phone out of hours in case of an emergency (which can’t be dealt with by the out of hours service).

IT/Equipment: Mobile phone provided. IT equipment to incorporate lone working technology and tracking and protocols.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.