At a Glance
- Tasks: Act as the main contact for residents during housing projects, ensuring clear communication and support.
- Company: Join Cardo Group, a leading provider in social housing maintenance and refurbishment.
- Benefits: Enjoy excellent development opportunities, wellbeing resources, and a range of salary sacrifice schemes.
- Other info: Be part of an inclusive team that values diversity and empowers everyone to succeed.
- Why this job: Make a real difference in your community while building strong relationships with residents.
- Qualifications: Strong communication skills and experience in customer service or community engagement required.
The predicted salary is between 30000 - 40000 € per year.
Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Role Overview: You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities:
- Resident Communication & Support
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Project Coordination
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
- Community Engagement
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
- Administration & Reporting
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
You Will Need:
- Strong interpersonal and communication skills.
- Previous experience in a Resident Liaison Officer position.
- Experience working in customer service, housing, or community engagement.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License.
We Will Provide:
- Excellent development and progression opportunities.
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- Occupational Sick Pay.
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Resident Liaison Officer - Social Housing in Slough employer: RGIT Australia
Cardo Group is an exceptional employer, offering a supportive and inclusive work environment where employees are empowered to grow and develop their careers. With a strong focus on teamwork, integrity, and respect, we provide excellent development opportunities, comprehensive benefits, and a commitment to equity and diversity, making it a rewarding place to work in the heart of Slough's vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Slough
✨Tip Number 1
Get to know the company inside out! Research Cardo Group's values, projects, and community engagement efforts. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it shows you're proactive and keen to connect with the team.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle resident concerns or conflicts. Practise your responses so you can demonstrate your strong interpersonal skills and experience in a Resident Liaison Officer role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your relevant experience in customer service and community engagement, as well as your strong communication skills. We want to see how you can bring value to our team!
Showcase Your Interpersonal Skills:Since this role is all about resident communication and support, don’t forget to emphasise your interpersonal skills. Share examples of how you've successfully managed conflicts or difficult conversations in the past. We love to see real-life experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at RGIT Australia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of resident communication, project coordination, and community engagement. This will help you demonstrate your knowledge and show how your experience aligns with the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with a difficult resident or coordinating with contractors. Think of examples from your past experience where you've successfully navigated similar challenges. This will showcase your problem-solving skills and ability to manage conflict.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong interpersonal skills are crucial. During the interview, practice clear and concise communication. Be prepared to discuss how you’ve effectively communicated with residents in the past and how you plan to keep them informed during projects.
✨Demonstrate Your Commitment to Community Engagement
Cardo Group values community involvement, so be ready to talk about your experience in engaging residents and promoting their participation in decision-making. Share any initiatives you've led or been part of that improved resident satisfaction or community relations.
