At a Glance
- Tasks: Support the Service Team with administrative tasks and ensure a smooth workshop operation.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Flexible part-time hours, valuable experience, and training opportunities.
- Other info: Perfect for students looking to balance work and studies while developing their career.
- Why this job: Gain hands-on experience in a supportive environment while enhancing your organisational skills.
- Qualifications: Strong communication skills and a passion for efficiency are essential.
The predicted salary is between 12 - 15 £ per hour.
- Part-time Temporary Employee
- Description
- Service Administrator (part-time, fixed term)
Part Time, Fixed Term 12-month Contract for 30 hours per week across 5 days (Monday to Friday, 08:00 to 14:30 with a 30-minute (unpaid) break for lunch)
Job Function
Responsible for ensuring all administrative workshop tasks are completed to a high standard while supporting the Service Team and providing customers with the best possible experience; resulting in an efficient workshop.
Answers incoming calls, dealing with queries or directing to the relevant party.
- Finalising/processing invoices on completion of work required and dealing with queries.
- Assisting the Service Manager with invoicing and ensuring all possible WIP is under 30 days.
- Ensuring all service processes, policies and guidelines are followed and applied safely.
- Supports distribution of the workload to the team according to engineer competencies.
- Collating and inputting technician and apprentice hours daily.
- Managing Customer Service Agreements.
- Ensuring technician job stories are accurate and reflect the correct hours and parts.
- Monitoring the Expert Alerts Dashboard and actioning in a timely manner.
- To support technicians with IT, Expenses, Job Stories and booking van MOTs and services.
- To assist the Ivychurch depot with service administration.
- To help with the general running of the Ivychurch depot.
Skills & Qualifications
Able to communicate effectively with customers both verbally and in writing.
- Able to communicate and work with a remote team as well as those in the depot.
- Well organized, methodical, and able to remain calm under pressure.
- Good time management and attention to detail.
- A passion for driving efficiency.
- A good level of IT literacy and a competent user of Microsoft based applications (Excel, Word) and a willingness to learn in-house systems including Gold, Scheduler and CRM (training will be given).
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like RGIT Australia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at RGIT Australia and let us see your personality shine through!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and RGIT Australia.
Get Familiar with Our Brand:Before applying, take some time to learn about RGIT Australia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at RGIT Australia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress RGIT Australia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which RGIT Australia will surely appreciate.
