Senior Property Manager

We are seeking a driven Senior Property Manager for the high-end 179-unit Build-to-Rent (BTR) in Walton-on-Thames. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives.

Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Operational Management

• Property Oversight: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and staff, smooth daily operations, conducting regular inspections to maintain high standards and meet residents’ needs.
• Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards.
• Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency.
• Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed.
• Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities.

Leadership

• Planning and Efficiency: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency.
• Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations.

Safety & Compliance

• Safety Certification: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice.
• Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers.
• Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards.
• Revenue and Cost Management: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities.
• Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management.
• Planning and Documentation: Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications.

Customer Service

• Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels.
• Issue Resolution: Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention.
• Query Management: Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues.

Resident Relations & Community Building

• Organise and oversee resident engagement initiatives and community events.
• Develop programs to foster a sense of community within the building.
• Resolve resident issues quickly and effectively to ensure a positive living experience.

Budget and Financial Oversight

• Manage the budget for the property and reserve funds for long-term maintenance.
• Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirements.
• Oversee the use of property management software systems, such as Real Page.
• Ensure data accuracy and security within digital property systems.
• Assist in training staff on new technologies and tools to enhance operational efficiency.

ESG / Sustainability

• Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives.

Targets and KPIs

• Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Requirements

• Qualifications: Bachelor’s degree in real estate, business administration, or a related field (desired). Professional certifications (desired) such as: Member of the Royal Institution of Chartered Surveyors (MRICS); Member of The Property Institute (MTPI).
• Experience: Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential). Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential). Experience leading property management teams, contractors, or vendors (essential).
• Skills: Proven ability to lead teams and manage external contractors (essential). Excellent organisational and time management skills (essential). Excellent communication skills (essential). Strong problem-solving abilities (essential). Familiarity with local building regulations, health and safety laws, and property licensing (essential). Familiar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.) (desired). Understanding of financial statements, cash flow management, and budgeting (essential).
• Personal Qualities: Attention to detail (essential). Proactive and initiative-driven (desired). Flexibility (desired). Positive, ‘can-do’ attitude (essential).

Bonus: Discretionary Bonus Scheme.

Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required.

Job Type: Full-time, 40 hours per week.

Location: This position is required to work on site, in South London. We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.