Central London, SouthEast WC1, United Kingdom
Full-time Permanent Minimum of 2 years
Posted 25 Sep 2026
Description
9 & 25 Harley Street | Permanent - 37.5 hours per week.
Phoenix Hospital Group are seeking a dedicated and experienced Senior Healthcare Assistant to join our outpatient team primarily supporting our ENT services at our Harley Street Clinics. This permanent, full-time role is essential for providing high-quality patient care and support during a patients journey with Phoenix Hospital Group.
Reporting to the Lead Outpatient Nurse and the Director of Clinical Services, the successful candidate will play a vital role in assisting healthcare professionals and ensuring the smooth operation of our services, contributing to the overall patient experience and care outcomes.
Responsibilities:
- Assist in the delivery of patient care under the supervision of qualified healthcare professionals.
- Prepare and maintain clinical equipment and ensure cleanliness in the work environment.
- Support the delivery of high-quality patient care within our outpatient services
- Contribute to maintaining a safe, welcoming and professional outpatient environment.
- Provide emotional support and reassurance to patients and their families.
- Participate in training and development activities to enhance skills and knowledge.
- Maintain accurate patient records and documentation in accordance with organisational policies.
Qualifications:
- Minimum of 2 years' experience in a healthcare assistant role, preferably within an ENT or similar medical setting.
- Excellent communication and interpersonal skills.
- Confidence in supporting patients and clinical staff during appointments and procedures.
- Ability to work effectively both as part of a team and independently.
- Is flexible and willing to support different outpatient clinics when required.
- Proficient in using healthcare technology and maintaining patient records.
- Understands the importance of safeguarding, confidentiality and patient dignity.
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