At a Glance
- Tasks: Be the voice of reassurance for pet owners and help them renew their policies.
- Company: Join Tedaisy Insurance Group, a leading UK InsureTech focused on pet insurance.
- Benefits: Enjoy 23 days holiday, your birthday off, healthcare, and discounts at popular brands.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in pet owners' lives while building lasting relationships.
- Qualifications: Experience in customer service or sales, with strong communication and problem-solving skills.
The predicted salary is between 24500 - 24500 £ per year.
Join our team and help pet owners keep their furry friends protected! Are you passionate about delivering exceptional customer experiences and building lasting relationships? In this role, you’ll be the voice of reassurance for pet owners as their policy approaches renewal. Your mission: retain their trust and loyalty by showing the value of continuing their cover for another year.
This isn’t just about answering questions, it’s about making every interaction count. You’ll handle a mix of inbound and outbound calls, live chats & emails, supporting customers with clarity, empathy and confidence. Most importantly, you’ll proactively engage with customers nearing renewal to secure their next year of protection.
What You’ll Do- Be the renewal champion: Reach out to customers approaching the end of their policy, highlight the benefits of staying covered and guide them through the renewal process.
- Deliver outstanding service across phone, live chat and email - every interaction matters.
- Build genuine rapport with customers to foster trust and long-term loyalty.
- Clearly explain policy details so customers feel informed and confident in their decisions.
- Handle objections with empathy and skill, turning hesitation into reassurance.
- Troubleshoot issues and resolve queries promptly, escalating complex cases when needed.
- Keep accurate records in our CRM system and ensure compliance with GDPR and FCA guidelines.
- Share customer feedback to help us improve and innovate.
- Stay up-to-date on products and processes so you can provide expert support.
- Hit performance targets that reflect both customer satisfaction and retention success.
- Experience in customer service or sales, ideally in a fast-paced environment.
- A natural communicator; clear, confident and empathetic.
- Skilled in negotiation and objection handling, with a knack for turning “maybe” into “yes.”
- Strong problem-solving ability and attention to detail.
- Comfortable managing multiple tasks and systems at once.
- Self-motivated, target-driven and eager to succeed.
- Integrity and fairness - you put the customer first while balancing business goals.
Location: Salisbury (on-site, SP1)
Hours: Monday – Friday, 35 hours per week, shift patterns between 9am – 7pm
Pay: £24,500 per annum
- 23 days holiday per year (plus bank holidays)
- Your birthday off (paid)
- 4 x salary life assurance
- Company pension
- Healthcare including 24/7 GP advice & mental health helpline
- Discounts at hundreds of brands you know and love
- Employee assistance programme
- Discretionary lunch provided to assist with cost of living
Interested or want to know more? Apply today!
Company Overview: Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.
Customer Service & Retention Agent in Salisbury employer: RGIT Australia
At Tedaisy Insurance Group, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the heart of Salisbury, our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package—including generous holiday allowances, healthcare support, and a focus on employee assistance—ensures that you feel valued and supported. Join us as a Customer Service & Retention Agent and be part of a team dedicated to making a meaningful impact in the lives of pet owners, all while enjoying a fulfilling career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Retention Agent in Salisbury
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tedaisy Insurance Group's values and mission. This will help you connect your passion for customer service with their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling objections and help you articulate how you'd reassure pet owners during renewals.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've turned a hesitant customer into a loyal one. This will demonstrate your skills in negotiation and empathy, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in being part of the team at Tedaisy.
We think you need these skills to ace Customer Service & Retention Agent in Salisbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how much you care about helping pet owners and building relationships. Share any relevant experiences that highlight your commitment to exceptional service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to explain your skills and experiences without unnecessary fluff. Remember, every word counts!
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service & Retention Agent. Highlight your experience in handling objections and building rapport, as these are key to our mission at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research Tedaisy Insurance Group. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Practice Empathy in Your Responses
As a Customer Service & Retention Agent, empathy is key. Prepare examples from your past experiences where you successfully handled customer concerns or objections. This will demonstrate your ability to connect with customers and reassure them, which is crucial for this role.
✨Showcase Your Communication Skills
Since you'll be interacting with customers via phone, live chat, and email, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Prepare for Objection Handling
Think about common objections customers might have when it comes to renewing their policies. Prepare strategies to address these concerns with confidence and clarity. Being able to turn a 'maybe' into a 'yes' will set you apart as a candidate who can truly excel in this position.
