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- Tasks: Lead consultations to help clients find or design their dream jewellery pieces.
- Company: Cullen Jewellery is an ethical fine jewellery brand focused on sustainability and exceptional experiences.
- Benefits: Enjoy a competitive salary, discounts, team events, and paid volunteer leave.
- Why this job: Join a growing company with a global presence and a commitment to ethical practices.
- Qualifications: Experience in sales or customer service, strong attention to detail, and teamwork skills required.
- Other info: This full-time role is based in our new London showroom, starting around April.
The predicted salary is between 30000 - 42000 £ per year.
Description
About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We’re committed to the environment, crafting every piece with sustainability in mind with our lab grown diamonds are 100% carbon neutral.
About the position:
We’re excited to announce the opening of our second international showroom in the city of London, and we want you to lead the team! As a sales consultant, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful new showroom with a start date of around April to align with the showroom opening.
If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!
Key Responsibilities include:
- Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes;
- Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction;
- Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives;
- Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas;
- Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.
What are we seeking?
- Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
- High attention to detail and commitment to providing exceptional client experiences;
- Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
- Ability to work effectively as part of a team to achieve common goals;
- The right to work in the UK;
- Capacity to work on a Tuesday – Saturday roster consistently.
What we offer:
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of London, we offer all our team members a range of benefits including:
- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family/friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence – you really can take your career anywhere!
It’s an incredibly exciting time at Cullen Jewellery, and we’d love for you to be a part of it! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.
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Sales Consultant - Retail employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Retail
✨Tip Number 1
Familiarize yourself with Cullen Jewellery's brand values and commitment to sustainability. Understanding their ethical practices will help you connect with potential clients and demonstrate your alignment with the company's mission during consultations.
✨Tip Number 2
Brush up on your knowledge of jewellery, especially lab-grown diamonds. Being well-versed in the products will allow you to provide informed and personalized advice to clients, enhancing their experience and increasing the likelihood of a sale.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family in mock consultations. This will help you refine your approach to providing bespoke advice and improve your ability to handle various client needs effectively.
✨Tip Number 4
Network with professionals in the jewellery industry, whether online or in-person. Building connections can provide valuable insights into the retail landscape and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Sales Consultant - Retail
Some tips for your application 🫡
Understand the Brand: Take some time to research Cullen Jewellery. Familiarize yourself with their ethical practices, commitment to sustainability, and the unique aspects of their products. This knowledge will help you tailor your application and show your genuine interest in the brand.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales or customer service, especially within the jewellery or retail industry. Provide specific examples of how you've delivered exceptional client experiences.
Show Your Passion: Express your passion for jewellery and working with people in your application. Mention any relevant skills or experiences that demonstrate your enthusiasm for the role and the industry.
Tailor Your Application: Make sure to customize your cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use specific language from the listing to show that you are a perfect fit for the Sales Consultant position.
How to prepare for a job interview at RGIT Australia
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery and the craftsmanship behind it. Share any personal experiences or stories that highlight your love for the industry, as this will resonate with Cullen Jewellery's commitment to exceptional human experiences.
✨Demonstrate Customer Service Skills
Prepare examples from your past roles where you provided outstanding customer service. Highlight how you tailored your approach to meet individual client needs, as this aligns with the bespoke consultations expected in this role.
✨Understand Ethical Practices
Familiarize yourself with Cullen Jewellery's commitment to ethical practices and sustainability. Be ready to discuss how these values align with your own and how you can promote them during client interactions.
✨Prepare for Team Collaboration
Think of instances where you successfully worked as part of a team. Be prepared to discuss how you can contribute to a collaborative environment at Cullen Jewellery, especially in achieving common goals and maintaining high client satisfaction.
