At a Glance
- Tasks: Plan and coordinate repairs for social housing, ensuring timely and efficient service delivery.
- Company: Join Cardo Group, a leading provider of building maintenance in the UK.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic workplace with opportunities to learn and grow in the social housing sector.
- Why this job: Be part of a forward-thinking team making a real difference in communities.
- Qualifications: Strong organisational skills and experience in scheduling or planning roles.
The predicted salary is between 30000 - 40000 € per year.
Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end‑to‑end service that ensures homes and public spaces are safe, sustainable, and well‑maintained. We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview: We are currently recruiting for a Repairs Planner to join our team located in Crawley. The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.
Responsibilities:
- Day‑to‑day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re‑booked or closed off as necessary.
- Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
- Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
- Jobs booked with residents always updated to ensure a positive customer experience.
- Checking/allocating all booked jobs ahead of appointments.
- Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
- Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
- Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day.
- Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
- Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
- Liaising and calling back completion sheets from subcontractors.
- Monitor allocations of work when cancellations occur (no operative should be waiting longer than 15 minutes).
- Materials coordination as and when required.
- Advising engineers/supervisors.
- Book‑in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team).
- Booking/re‑allocating operative annual leave, sickness, training, TBT, van breakdown etc.
- Updating Dynamics with notes of action etc.
- Cooperating with the planning supervisor and teammates as and when required.
- Working with other teams/operatives/Subcontractors to cover another planner/call Centre advisors’ AL, sickness and at busy times of the day.
- Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
Key Skills
Repairs Planner - Social Housing employer: RGIT Australia
At Cardo Group, we pride ourselves on being an excellent employer, offering a dynamic work environment in Crawley where our team members can thrive. With a strong focus on employee growth and development, we provide ample opportunities for career advancement while fostering a culture of collaboration and innovation. Our commitment to quality service in social housing not only ensures job satisfaction but also allows our employees to make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner - Social Housing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially in social housing and maintenance. Show them you're not just looking for any job, but that you want to be part of their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in repairs planning and how you can contribute to efficient project delivery at Cardo Group.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of something great in the social housing sector.
We think you need these skills to ace Repairs Planner - Social Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Planner role. Highlight relevant experience in scheduling, resource planning, and any previous work in social housing or maintenance. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our mission at Cardo Group. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves liaising with various teams and residents, make sure to highlight your communication skills in your application. We value strong resident communication, so give us examples of how you've excelled in this area before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Planner inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like scheduling and resource planning. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with operatives, subcontractors, and residents, be prepared to discuss your communication style. Think of examples where you've successfully managed relationships or resolved conflicts. This will demonstrate your ability to maintain positive customer experiences, which is crucial for Cardo Group.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. For instance, how would you handle an emergency repair request? Prepare by thinking through potential challenges you might face in the role and how you'd address them. This shows that you can think on your feet and prioritise effectively.
✨Highlight Your Organisational Skills
As a Repairs Planner, organisation is key. Be ready to discuss how you manage multiple tasks and ensure deadlines are met. Share specific tools or methods you use to keep track of jobs and resources, as this will illustrate your ability to handle the demands of the role efficiently.
