At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences in a vibrant hotel environment.
- Company: Join a friendly, independent hotel set in beautiful countryside.
- Benefits: Enjoy employee discounts, free parking, and career progression opportunities.
- Other info: Flexible hours and a supportive team await you!
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: A positive attitude and passion for customer service are key; training provided.
The predicted salary is between 27000 - 27000 £ per year.
Full-Time | £27,000 per annum | 42.5 hours per week inc breaks
Why Join Us?
- We are committed to creating an engaging, supportive, and enjoyable workplace where our people can develop and grow.
- Employee discount on food and drinks
- Free on-site parking
- Discounted hotel and lodge stays (after 6 months' service)
- Golf membership (after 6 months' service)
- Ongoing training and development
- Genuine career progression opportunities
- Open and supportive management team
- Equal distribution of card gratuities, paid monthly through payroll
Looking for a Career in Hospitality?
This is an excellent opportunity for someone with a naturally friendly, confident, and customer‑focused personality to build a career in hospitality. While previous hotel reception experience is beneficial, it is not essential. We are happy to train the right person who has a positive attitude, enjoys working with people, and is passionate about delivering exceptional customer service.
If you are someone who enjoys meeting new people, creating memorable guest experiences, and being the welcoming face of a busy hotel, we'd love to hear from you.
The Role
As Hotel Receptionist, you will be the first point of contact for our guests and play a key role in ensuring every visitor receives a warm welcome and outstanding service throughout their stay. This is a varied position that combines reception duties with guest service responsibilities, making it ideal for someone who enjoys a fast‑paced, people‑focused environment.
Key Responsibilities
- Welcome guests and manage check‑ins and check‑outs professionally and efficiently
- Handle guest enquiries, requests, and complaints with confidence and care
- Manage reservations, room allocations, and booking amendments
- Coordinate restaurant, leisure, corporate, and event bookings with internal teams
- Provide information about facilities, services, and local attractions
- Answer telephone calls, take messages, and direct enquiries appropriately
- Maintain a professional and organised reception area
- Support administrative tasks as required
- Work closely with housekeeping and maintenance teams to ensure an excellent guest experience
- Assist within the hotel lounge and bar, including serving coffees, food, and beverages
What We're Looking For
Above all, we're looking for personality, enthusiasm, and a genuine passion for customer service. You will be successful in this role if you have:
- A warm, friendly, and professional approach
- Excellent communication and interpersonal skills
- The ability to build rapport and trust with guests quickly
- A positive attitude and willingness to learn
- Strong organisational skills and attention to detail
- Confidence working in a busy, customer‑facing environment
- The ability to multitask and remain calm under pressure
- A proactive approach to problem‑solving
- High personal standards and pride in delivering great service
Experience
Previous reception or hospitality experience is advantageous but not essential. Full training will be provided for the right candidate. Strong customer service experience from any customer‑facing background will be considered.
Working Hours
This role requires flexibility, including evenings and public holidays. You will be joining a close‑knit team where everyone works together to deliver exceptional guest experiences.
About the Business
We are an established, independent leisure and hospitality destination set within stunning countryside surroundings. Our facilities include a hotel, golf course, restaurant, sports bar, and event spaces, attracting a wide range of leisure, corporate, and event guests throughout the year. This is an exciting opportunity to join a growing business that is passionate about delivering exceptional service and creating memorable experiences for every guest.
Additional Information
- Own transport is required due to location
- Two employment references will be required
- Any offer of employment will be subject to satisfactory reference checks
About Chefs for Chefs
Chefs for Chefs are committed to promoting equal opportunities regardless of age, gender, religion, belief, race, sexuality or disability.
Receptionist - York - 4 Star Hotel - £27k - 40 Hour Week employer: RGIT Australia
Join our vibrant team at a stunning 4-star hotel in York, where we prioritise employee growth and satisfaction. Enjoy benefits such as discounted stays, golf membership, and ongoing training in a supportive environment that values your contributions. With a focus on creating memorable guest experiences, this is an ideal opportunity for those passionate about hospitality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - York - 4 Star Hotel - £27k - 40 Hour Week
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RGIT Australia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RGIT Australia
Don't be shy about reaching out to RGIT Australia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - York - 4 Star Hotel - £27k - 40 Hour Week
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RGIT Australia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RGIT Australia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
