At a Glance
- Tasks: Lead the reception team and ensure exceptional member experiences at our exclusive family club.
- Company: Join Purple Dragon, a multi-award-winning family members’ club with global locations.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting growth with clubs opening in New York, The Bahamas, and St Tropez by 2027.
- Why this job: Be the face of our brand and create memorable experiences for families.
- Qualifications: 2+ years in a similar role, excellent communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Purple Dragon is a multi-award-winning private family members’ club, setting the bar for family members’ clubs worldwide. For children, we’re the world’s best playroom; for adults, we’re a safe haven to catch up with friends and family over a great coffee, glass of good wine or a meal together whilst enjoying guilt-free family time together. With clubs in London, New York, The Bahamas and St Tropez opening in 2027, this is an exciting time to join our growing team.
Our Reception Manager is the face of Purple Dragon and our brand ambassador. This is a customer-facing role centred on building strong relationships with members and their guests, ensuring they enjoy an exceptional experience and make the most of all the wonderful activities and facilities we offer. Through outstanding service and engagement, our Reception Manager plays a key role in member satisfaction, loyalty and retention as families grow with the club.
Leading and training our reception and concierge team to deliver the highest levels of service, professionalism and proactiveness is essential.
Specific Duties and Responsibilities:
- Actively manage the day-to-day operations of the Reception and Concierge Department, ensuring delivery, communication and presentation are of the highest standard.
- Be the first point of call to deal with enquiries, requests and deal with any issues both in the club and over the phone, always looking to proactively provide solutions or upsell where suitable.
- Work proactively with the events team to plan and execute Membership activities and special events to attract new members and retain current members.
- Support the membership journey with the Memberships Associate, from initial enquiry, through the discovery call and touring and selling memberships to new families while ensuring the highest levels of service are always maintained.
- Supervise bookings, appointments, messages, calls and emails, along with administrative tasks and ensure they are completed professionally, promptly and accurately, with communication to all relevant parties where applicable.
- Manage the welcome process and ensure that it adheres to the departmental high Standards of Service along with managing and monitoring access to the club.
- Produce accurate membership reports for the Directors and General Manager.
- Plan and carry out training sessions, ensuring all probation and staff reviews are delivered accurately and timely.
- Carry out any other reasonable instructions by the General Manager.
Skills:
- Minimum 2 years of work experience as a Reception Manager, Assistant Front Office Manager, Guest Relations Manager, Reservations Manager, Sales or Memberships Manager in a 5 Star hotel or Private Members club.
- Multilingual, English speaker with Arabic as a second language highly desirable.
- BA, BSc or equivalent.
- Clear Enhanced DBS check.
Person Specification:
- Exceptional verbal and written communication skills.
- Strong diplomacy skills, able to find win-win solutions in customer-related issues.
- Ability to prioritise and manage complex shifting needs.
- Ability to multitask, with exceptional time management skills and delegation skills.
- Excellent critical thinking skills, able to take decisions that benefit the 'bigger picture'.
- Able to build relationships with children and their care providers.
- Has a high personal standard of appearance and grooming.
Reception Manager employer: RGIT Australia
At Purple Dragon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises family values and member satisfaction. As a Reception Manager, you will not only lead a dedicated team but also enjoy opportunities for personal and professional growth within our expanding global presence. With clubs in prestigious locations like London and New York, you will be part of a dynamic environment that fosters creativity and collaboration, ensuring every day is rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RGIT Australia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RGIT Australia
Don't be shy about reaching out to RGIT Australia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RGIT Australia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RGIT Australia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
