Property Manager

West London, SouthEast W1, United Kingdom

Full-time Permanent Mid-level Senior

POSITION SUMMARY

Responsible for the effective day-to-day management of a portfolio of mixed use residential developments, both manned and unmanned, applying strong property management principles to maintain high standards across all assets and services. The role involves working collaboratively with onsite staff and contractors to implement site-specific management strategies, carrying out regular inspections, checks, and audits to ensure compliance and performance. The Property Manager is accountable for accurate and timely reporting, both internally and to clients and Resident Associations (RA’s) / Resident Management Companies (RMC’s), ensuring clear communication and a consistently high level of service delivery.

MAIN DUTIES

• Report Direct to the Associate Director (MUR Team)
• Carry out services required in accordance with the lease and Management agreement.
• Monitor the Services in line with the service level agreement with contractors and the terms of the lease, changing providers where required.
• Construct the appropriate budget, in line with board principles to provide the key services for the customers, covering hard/soft services, Insurance, H&S, Management Fee and provision for future major works.
• Budgets must be constructed to enable invoicing to commence at the start of the financial year.
• Monitor the collection of service charge to ensure the appropriate work can be funded and that credit control services are utilized when required.
• Manage any conflict where debtors present due to PM performance.
• Manage and carry out meetings with RMC Directors, Residents associations, developers in line with the service level agreements and statutory requirements.
• Ensure all onsite teams are fully aware of compliance, H&S and M&E requirements and suitable measures are in place in line with best practice.
• Ensure the correct insurance policies are in place and monitor performance, reporting to the business as required.
• Maintain key relationships required to manage the sites both internally and externally.
• Ensure full documented audit trail for site visits, inspections, meetings (formally and informally).
• Fully aware of all associated documents, and legal frameworks to carry out meetings, and perform core duties in residential property management.
• Manage and Monitor staff based at the client’s property, validate and check payroll for such staff ensuring that appropriate payments are made.
• Risk Management: through knowledge of the risks associated with the work of the area under management and responsible for the exercise of effective control through the monitoring of key risk indicators.
• Able to identify new risks emerging and responsible for staff awareness of risks and the mechanism for reporting new risks and/or incidents which could bring detriment to the business, members of staff or customers.

SKILLS, COMPETENCIES AND KEY PERFORMANCE INDICATORS

Professional Skills

• Have an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures.
• Ensure Teams are compliant with legislation to protect client/residents and the business.
• Interpretation of the lease is key; ensure the team are working within the terms of the lease at all times.
• Administer licenses and consents for consignments, sublets and alterations.
• Notify the Client of any covenant breaches.
• Ability to manage teams and 3rd party consultants.
• Insurance: Ensure that the insurance provided is adequate and appropriate for the property, be aware of any claims and ensure they are being dealt with promptly.
• Finance: Have a good understanding of accounts required and accounting processes.
• Produce annual budgets for the portfolio and agree with clients and leaseholders.
• Regularly review financial position of each property in particular expenditure vs Budget etc.
• Ensure that accounts are delivered on time and within timescales set out by legislation.
• Work with credit control to ensure outstanding monies are collected in line with the agreed process with the client.
• Maintenance/Major works and service contracts: Ensure Maintenance is identified and carried out as promptly as possible to cut down risk of further damage.
• Use only approved contractors, which are authorised, ensure all consultation procedures are followed.
• Take responsibility for appointing a building surveyor and ensure section 20 notices are served and major works programmes are in place.
• H&S: Undertake annual risk assessments ensuring reports meet the design and build of the buildings, review H&S reports and ensure actions are dealt with, within time frames.
• When required liaise with H&S consultation to ensure compliance.
• Staff Responsibility: Supervise and provide line management support for onsite managers and staff, advice/arrange recruitment and training when required.
• Ensure compliance with on-site management and staff manuals.
• Arrange appraisals and salary reviews.
• Deal with employee relations issues seeking professional advice from HR.

Personal Skills

• Communications: Politeness and courtesy at all times to colleagues, clients and leaseholders.
• Be able to communicate verbally in a clear, concise and business‐like way to the audience.
• All written communications are presented in a professional manner ensuring grammar, spelling and format are appropriate for the recipient and purpose.
• Problem Solving: Problems that arise are dealt with and solutions found to ensure delivery to clients.
• Decision making: Demonstrate ability to make decisions both independently and collaboratively, having first evaluated all options.
• Support decisions with factual information.
• Self-Awareness: Assess personal performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of personal impact on others.
• Live the Company: Actively promote the company be positive about the culture and working methods with colleagues, clients and leaseholders.

Key Performance Indicators

• Compliance
• Customer retention
• Support to others
• Team success
• Customer service measures
• Self-development

25 days of holiday plus bank holiday with the option to carry over up to 5 days into the next year.

Private Medical Insurance

Pension contribution & life assurance

Development & Growth (support for qualifications and development opportunities)

A supportive, inclusive culture where recognition and wellbeing are at the heart of what we do.

We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.