Posted 31 Aug 2026
Description
Hourly rate of pay: £12.92
We're looking for a Tills & Customer Services Team Leader to help deliver an outstanding experience for our customers at Otley Garden Centre.
If you're a natural people person who enjoys leading by example, supporting a team to succeed, and providing excellent customer service, we'd love to hear from you.
This is a fantastic opportunity to take the next step in your retail career within a welcoming and supportive environment.
What You'll Be Doing
As part of our Tills & Customer Services team, you'll:
- Lead, coach and support team members to achieve their best
- Ensure tills operate smoothly and resolve any issues quickly
- Complete cash office reconciliations accurately and on time
- Manage stock receipts, stock counts and regular stock takes
- Maintain high standards of merchandising and presentation
- Respond to customer enquiries, including social media messages
- Handle customer queries and returns professionally and efficiently
- Support the wider retail team and shop floor when required
- Deputise for the Department Manager during periods of absence
What We're Looking For
You'll be someone who:
- Has previous supervisory, team leader or management experience
- Enjoys motivating and developing others
- Is organised and able to prioritise effectively
- Works well under pressure and remains positive
- Takes ownership and delivers results
- Follows processes whilst using initiative when needed
Why Join Yorkshire Garden Centres?
A GREAT Place to Work
- Friendly & Supportive Team Work with fantastic colleagues in a welcoming environment.
- Daytime Working Hours Enjoy better work-life balance with no late evenings.
- Up to 33% Staff Discount Save on a range of products across our centres.
- Recognition & Rewards Monthly awards, colleague recognition and celebration of success.
- Team Events & Free Treats Regular opportunities to connect and have fun together.
- Enhanced Holiday Entitlement Increasing with length of service.
- Career Development Opportunities Company-sponsored training and development.
- Wellbeing Support Employee Assistance Programme, 24/7 GP access, mental health support and more.
- Giving Back to Local Communities Through our Kindness Pot, supporting causes that matter to our teams.
Company Overview
We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.
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Tills & Customer Services Team Leader in Otley employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
