At a Glance
- Tasks: Lead a fun team and create magical experiences for families at our new Grass Hoppers.
- Company: Join the exciting opening of Grass Hoppers in Otley, where adventure awaits!
- Benefits: Develop leadership skills, work in a dynamic environment, and enjoy a fun workplace culture.
- Other info: Start date in Summer 2026; no two days will be the same!
- Why this job: Be part of something new and make a real impact from day one!
- Qualifications: Experience in supervising teams and a passion for customer service is essential.
The predicted salary is between 30000 - 35000 £ per year.
Be part of the fun at our brand new Grass Hoppers Otley! Opening August 2026. Join the team helping bring the adventure to life. We're bringing something exciting, energetic, and packed with fun to Otley… and we're looking for a hands-on Play Supervisor to help create unforgettable experiences for every family that visits.
At Grass Hoppers, no two days are the same. From supporting a busy team and ensuring the highest standards across the site to helping create magical moments for children and their families, you'll be right at the heart of the action. This is more than just a supervisory role — it’s an opportunity to help shape a brand-new team and support the success of an exciting new operation from day one.
Reporting to the Grass Hoppers Manager, you'll be responsible for:
- Supporting the smooth day-to-day running of Grass Hoppers
- Leading, motivating and developing team members to deliver exceptional customer experiences
- Ensuring the highest standards of cleanliness, safety and presentation across the site
- Helping to manage rotas, holidays and staffing levels to ensure the operation runs smoothly
- Supporting stock control and reducing waste where applicable
- Monitoring play and visitor areas to ensure they remain welcoming, safe and fun
- Handling customer queries and concerns in line with our Values
- Driving team engagement and helping the site achieve performance and sales targets
- Carrying out performance conversations and supporting colleague development
- Taking responsibility for the site in the Manager's absence
- Assisting with opening, securing and closing the site safely
- Building positive working relationships across the wider business
You’ll work closely with the Grass Hoppers Manager to create a fantastic environment for both customers and colleagues, helping to deliver memorable experiences every single day.
What Makes This Role Exciting?
- You'll be part of a brand-new opening and help build the culture from day one
- You'll have the opportunity to develop your leadership skills in a fast-paced environment
- No two days will be the same — from busy weekends and school holidays to special events and seasonal activities
- You'll play a key role in creating magical experiences for families and children
At Grass Hoppers, teamwork is at the heart of everything we do. You'll:
- Work collaboratively with colleagues across the business
- Support, coach and encourage your fellow team members
- Lead by example and jump in wherever needed
- Help maintain a positive, energetic and fun working environment
What We're Looking For:
We're looking for someone who brings enthusiasm, leadership and a genuine passion for delivering great customer experiences. You’ll thrive if you:
- Have experience supervising or leading a team
- Love working with people and creating memorable experiences
- Can stay organised, prioritise effectively and adapt to changing demands
- Bring a positive, hands-on approach to leadership
- Take pride in maintaining high standards and encouraging others to do the same
Experience in customer service is essential, and experience with children or catering is a bonus.
What to Expect:
- Start date: Ideally Summer 2026
- Be part of a brand-new opening in Otley
- Work closely with the Manager to shape the team and culture
- Develop your leadership skills in a dynamic, high-energy environment
- Make a real impact from day one
Ready to Help Lead the Fun? If you're ready to inspire a team, support an exciting new operation, and help create unforgettable experiences for families, we'd love to hear from you. Help us create a place where families make memories, kids have adventures, and every visit is full of fun!
Play Supervisor (Grass Hoppers) in Otley employer: RGIT Australia
Join Grass Hoppers in Otley, where we are dedicated to creating a vibrant and fun-filled environment for families. As a Play Supervisor, you'll not only lead a passionate team but also have the unique opportunity to shape our culture from the ground up in a brand-new facility. With a focus on teamwork, personal development, and delivering exceptional customer experiences, this role offers a rewarding chance to make a lasting impact while enjoying a dynamic and supportive work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Play Supervisor (Grass Hoppers) in Otley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RGIT Australia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RGIT Australia
Don't be shy about reaching out to RGIT Australia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Play Supervisor (Grass Hoppers) in Otley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RGIT Australia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RGIT Australia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
