At a Glance
- Tasks: Lead a brand-new Grass Hoppers venue, creating unforgettable experiences for families.
- Company: Independently owned business focused on delivering great family experiences.
- Benefits: Dynamic work environment, ownership of operations, and opportunity to shape team culture.
- Other info: No two days will be the same; embrace the energy and excitement of a new opening.
- Why this job: Be part of an exciting new venture and inspire a team from day one.
- Qualifications: Experience in leadership, customer service, and a passion for creating fun experiences.
The predicted salary is between 30000 - 40000 € per year.
Lead the Fun at Our BRAND NEW Grass Hoppers Otley! Opening August 2026 | Be part of the journey from day one. We’re bringing something big, bold, and brilliantly fun to Otley… and we’re looking for an exceptional leader to take the reins. Grass Hoppers is all about creating unforgettable experiences for families — and as our Manager, you’ll be at the heart of making that happen. This isn’t just a job — it’s your chance to build, shape and lead a brand-new operation from the ground up.
You’ll be responsible for:
- Leading the day-to-day operation of Grass Hoppers
- Driving sales, performance and efficiency across the site
- Creating an engaged, motivated, high-performing team
- Planning ahead for seasonal demand, school holidays & events
- Delivering an outstanding, safe and fun experience for every customer
- Handling escalated customer queries and ensuring great outcomes
You’ll work closely with the wider business to bring the Grass Hoppers vision to life, ensuring it runs smoothly, commercially and brilliantly every single day.
What Makes This Role Exciting?
- You’ll lead a brand-new team and set the tone from day one
- You’ll have real ownership of performance, people and experience
- No two days will be the same — from busy holiday peaks to planning future growth
- You’ll play a key role in delivering seasonal experiences
Just like the rest of Grass Hoppers, this role is all about teamwork. You’ll:
- Work collaboratively across departments
- Support and develop your Supervisors and wider team
- Step in where needed — leading by example at all times
What We’re Looking For:
We’re looking for someone who can bring energy, leadership and commercial thinking together. You’ll thrive if you:
- Have experience leading and developing large teams
- Are confident in a fast-paced, customer-focused environment
- Love working with people and creating great experiences
- Can plan ahead, stay organised, and adapt to changing demands
- Bring a positive, hands-on leadership style
Experience in customer service is essential, and experience with children or catering is a bonus.
What to Expect:
- Start date: Ideally 22nd June 2026
- Be part of a brand-new opening in Otley
- Play a key role in shaping the team and culture
- Work in a dynamic, high-energy environment where no two days are the same
Ready to Lead the Fun? If you’re ready to take ownership, inspire a team, and create something special from the ground up — we’d love to hear from you. Help us create a place where families make memories, kids have adventures, and every visit is full of fun.
Company Overview We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.
Grass Hoppers Manager - Otley employer: RGIT Australia
At Grass Hoppers Otley, we pride ourselves on being an exceptional employer that values creativity, teamwork, and leadership. As we prepare to open our brand-new facility in August 2026, you will have the unique opportunity to shape a vibrant work culture while leading a passionate team dedicated to creating unforgettable experiences for families. With a focus on employee growth and development, we offer a dynamic environment where no two days are the same, ensuring that your role as a manager is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Grass Hoppers Manager - Otley
✨Tip Number 1
Get to know the company inside out! Research Grass Hoppers and understand their vision, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in leading the fun.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. Ask them about their experiences and insights — it’s a great way to get the inside scoop and make a memorable impression.
✨Tip Number 3
Prepare for the interview by thinking about how you can bring energy and leadership to the role. Have examples ready that showcase your experience in managing teams and creating fantastic customer experiences — this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grass Hoppers family from day one.
We think you need these skills to ace Grass Hoppers Manager - Otley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for creating fun experiences shine through! We want to see how excited you are about leading a brand-new team and making Grass Hoppers Otley a fantastic place for families.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in leadership and customer service. We’re looking for someone who can bring energy and commercial thinking, so don’t be shy about showcasing those skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right from the start!
How to prepare for a job interview at RGIT Australia
✨Know the Grass Hoppers Vision
Before your interview, take some time to really understand what Grass Hoppers is all about. Familiarise yourself with their mission to create unforgettable experiences for families. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a potential manager, it’s crucial to demonstrate your leadership style during the interview. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your hands-on approach and how you motivate and engage your team.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to delivering outstanding customer service.
✨Plan for Seasonal Challenges
Since the role involves planning for seasonal demand, be ready to discuss how you would approach this. Share your ideas on managing busy periods, such as school holidays and events, and how you would ensure a smooth operation while keeping the team motivated and engaged.
