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- Tasks: Lead daily operations, enhance member experience, and drive efficiency across multiple departments.
- Company: Dynamic weight loss company focused on honesty and effective tools.
- Benefits: Competitive salary, real ownership, and direct collaboration with the CEO.
- Other info: Fast-paced environment with opportunities for significant career growth.
- Why this job: Shape the future of a growing business and make a real impact.
- Qualifications: Proven experience in operations leadership and strong people management skills.
The predicted salary is between 80000 - 100000 £ per year.
Team RH exists to rip apart weight loss myths and replace them with tools that work. We fight BS with brutal honesty. We respect members while telling the truth. We need an Operations Director to own how the business functions, scales, and delivers — every day, across several functions. This role sits just below C‑Suite and works directly with the CEO to turn strategy into execution. You’ll lead multiple departments, hold Heads of Department accountable, and build the systems, processes, and standards we need to keep growing without breaking.
What You Will Do
- Lead day-to-day operational performance across the business
- Lead Member Experience (Customer Service), Internal Operations (Project Delivery, IT) partner with Finance and Legal on risk
What You Bring
- Proven experience at Head of Operations, Operations Director, or COO level in a scaling business (ideally subscription, tech-enabled, or high-growth)
- Track record of running multiple functions at once — Operations, Customer Experience, HR, Data, IT
- Demonstrable improvements in operational efficiency and performance you can point to and explain
- Strong people leadership — you’ve built and managed senior teams, and held them to account
- Structured thinker who simplifies complexity rather than adding to it
- Data-driven decision-making as a default, not a buzzword
- Commercial awareness — you understand how operations affect revenue, margin, and member experience
- Direct, clear communicator who can influence at every level
- Bias for action. High standards. Hands-on when needed, strategic when required
- Comfortable in a fast-paced, evolving environment — you don’t need a fully formed playbook to get moving
What Success Looks Like
- Clear, well-run operational functions with strong, accountable Heads of Department
- Measurable improvements in efficiency across systems, processes, and teams
- A high-quality member experience with less friction
- Scalable infrastructure ready for the next phase of growth
- Reliable, actionable reporting that informs decisions
Why This Role Matters
This is a critical hire for the next phase of the business. We have strong growth ambitions and major strategic initiatives ahead. We need an operator who can bring structure, clarity, and momentum — so we scale in the right way, not just fast.
What You Get
- Competitive salary — details on application
- Real ownership — you own how the business runs, not how it talks about running
- A fast-moving business where things get implemented, not debated for months
- Direct work with the CEO and C‑Suite on the problems that actually move the needle
- The chance to shape how a growing business scales — team, systems, and culture
- Straight talking, no unnecessary politics
Operations Director employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are with your responses, the more confident you'll be when it counts.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We value honesty and straightforwardness, so don’t be afraid to show us who you are and what you stand for.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Operations Director role. Highlight your proven track record in operational efficiency and leadership — we want to see how you can bring value to our team.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use concrete examples to demonstrate how you've improved operational performance or led teams effectively. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our mission!
How to prepare for a job interview at RGIT Australia
✨Know the Business Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they tackle weight loss myths and what tools they offer. This will help you align your experience with their goals and show that you're genuinely interested in their mission.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led multiple departments and improved operational efficiency. Prepare stories that highlight your ability to hold teams accountable and drive results, as this role demands strong people leadership.
✨Demonstrate Data-Driven Decision Making
Since this role requires a structured thinker who simplifies complexity, come prepared with data or metrics from your previous roles that illustrate your impact on operational performance. This will show that you can make informed decisions that benefit the business.
✨Embrace the Fast-Paced Environment
Highlight your adaptability and bias for action during the interview. Share experiences where you thrived in evolving environments and how you tackled challenges without needing a fully formed playbook. This will resonate well with their need for someone who can scale effectively.