At a Glance
- Tasks: Supervise daily operations and ensure exceptional customer service in a vibrant hospitality setting.
- Company: A family-owned hotel group with a focus on quality and friendly service since 1979.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible hours, including weekends and holidays, in a fun and engaging atmosphere.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Duty Manager in the vibrant hospitality and catering industry, you will play a crucial role in ensuring the smooth operation of our establishment in Newquay. This permanent, full-time position requires a mid-senior level of experience, where you will oversee daily operations, manage staff, and ensure exceptional customer service, contributing to the overall success and reputation of our business.
Responsibilities:
- Supervise daily operations to ensure high standards of service and customer satisfaction.
- Manage and train staff, fostering a positive and productive work environment.
- Handle customer complaints and feedback effectively to maintain service quality.
- Monitor inventory levels and assist in ordering supplies as needed.
- Ensure compliance with health and safety regulations and company policies.
- Assist in financial management, including budgeting and cost control.
- Coordinate with other departments to ensure seamless service delivery.
- Prepare reports on operational performance and suggest improvements.
Qualifications:
- Proven experience in a managerial role within the hospitality or catering industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle challenging situations.
- Knowledge of health and safety regulations in the hospitality sector.
- Basic financial acumen and experience with budgeting.
- Flexibility to work varied hours, including weekends and holidays.
Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.
Duty Manager in Newquay employer: RGIT Australia
As a Duty Manager with our family-owned hotel group in Newquay, you will thrive in a supportive and dynamic work environment that prioritises exceptional service and employee well-being. We offer competitive benefits, opportunities for professional growth, and a culture that values teamwork and innovation, making it an ideal place for those seeking a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newquay
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service. Think about your past experiences and how they relate to the responsibilities of a Duty Manager. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your passion for hospitality. A friendly and approachable attitude can go a long way in this industry, so let that shine through.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows your enthusiasm for the role and reinforces your commitment to joining the team. We believe in making those connections count!
We think you need these skills to ace Duty Manager in Newquay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your managerial experience in hospitality, focusing on leadership and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the hospitality industry and explain why you’re the perfect fit for our team. Don’t forget to mention any relevant achievements!
Showcase Your Soft Skills:As a Duty Manager, strong communication and interpersonal skills are key. Use your application to demonstrate how you've effectively managed teams and handled customer feedback in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and what makes it unique in the hospitality industry. Understanding their approach to customer service and their reputation will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you foster a positive work environment and ensure high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling customer complaints or managing staff under pressure. Think of specific situations you've faced and how you navigated them, focusing on the outcomes and what you learned.
✨Discuss Financial Acumen Confidently
Since the role involves budgeting and cost control, be ready to discuss your experience with financial management. Bring up any relevant examples where you’ve successfully managed budgets or improved operational efficiency through cost-saving measures.
