At a Glance
- Tasks: Coordinate operational support for hire services, managing breakdowns and customer enquiries.
- Company: Join the family-owned Jarvie Plant, known for its collaborative and dependable culture.
- Benefits: Enjoy a competitive salary, extra holidays, and tailored learning opportunities.
- Other info: Be part of a supportive team with great career growth and work-life balance.
- Why this job: Make a real impact by ensuring our hire equipment is safe and operational for customers.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 € per year.
Join Our Growing Team at Jarvie Plant! Are you organised, proactive, and passionate about coordinating operational support? Based at our Grangemouth depot, this key role within our Hire and Service Team supports plant, accommodation, and power hire services.
As a Hire & Service Administrator, you’ll manage breakdowns, maintenance schedules, and customer enquiries, ensuring our customers’ hire equipment is safe, operational, and ready to meet their needs. By keeping our hire fleet in top condition, you’ll play a pivotal role in ensuring reliable operations and directly contribute to customer satisfaction.
Key Responsibilities:
- Take ownership of breakdowns and service activities from start to finish to minimise downtime and maximise asset availability.
- Maintain accurate and up-to-date records of all hire and service activities.
- Act as the main link between customers, depots, subcontractors, and field service personnel, ensuring timely communication and swift resolution of issues.
- Monitor service and breakdown performance, escape issues when needed, and recommend process improvements.
- Support planning and execution of maintenance schedules, ensuring all assets remain compliant, safe, and operational.
- Produce reports to inform operational decision-making and contribute to continuous improvement initiatives.
- Administer job sheets, checklists, quotations, invoicing, and service files with accuracy.
- Identify opportunities to improve service processes and implement solutions in coordination with the team.
This role is critical in delivering hire solutions that are reliable, safe, and customer-focused, making a tangible impact on our operations and customer satisfaction.
What makes you a good fit for this role:
- Strong organisational skills with the ability to prioritise effectively.
- Excellent communication skills to liaise clearly with customers, depots, subcontractors, and field staff.
- Experience in hire desk, depot operations, or service coordination is advantageous.
- Attention to detail, especially when managing records, job sheets, and service documentation.
- Problem-solving mindset, able to respond quickly and effectively to operational challenges.
- Proficiency with CRM, hire systems and Microsoft Office tools.
- Team player who can collaborate across departments while taking ownership of key responsibilities.
Ideal for someone who enjoys operational coordination, resolving equipment issues, and ensuring customers receive a first-class hire experience.
As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action, delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.
When you join Jarvie Plant, you’ll benefit from:
- A competitive salary and Monday to Friday work pattern.
- Tailored learning opportunities and a dedicated Learning & Development Programme.
- Access to our Employee Discount Scheme and a range of staff perks.
- Extra holidays, with buy/sell options for added flexibility.
- A supportive Employee Assistance Programme (EAP).
- Cycle to Work Scheme.
- A contributory Company Pension Scheme.
- Family-friendly policies, supporting a healthy work–life balance.
- Life assurance, providing added peace of mind for you and your family.
How to Apply:
If you’re ready to play a key role in supporting our hire operations and driving operational excellence, we’d love to hear from you. Apply today via our Employment Hero recruitment portal. For any questions, please contact recruitment@jarvieplant.co.uk.
Important Information Before You Apply:
We’re unable to offer sponsorship; applicants must have the right to work in the UK. Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.
Jarvie Plant – where people are, and always will be, our greatest asset! We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities.
Hire and Service Administrator in Newbridge employer: RGIT Australia
At Jarvie Plant, we pride ourselves on being a family-owned business that values safety, collaboration, and dependability. Located in Grangemouth, our supportive work culture fosters employee growth through tailored learning opportunities and a dedicated development programme, ensuring you can thrive in your role as a Hire and Service Administrator. With competitive salaries, flexible working options, and a commitment to work-life balance, we offer a rewarding environment where you can make a meaningful impact on our operations and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Hire and Service Administrator in Newbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jarvie Plant. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to operational support and customer service. Prepare your responses, focusing on your organisational skills and problem-solving mindset. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Hire & Service Administrator, you'll be the main link between customers and the team, so demonstrate how you can effectively communicate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace Hire and Service Administrator in Newbridge
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you prioritise tasks and manage multiple responsibilities, especially since this role is all about keeping things running smoothly.
Communicate Clearly:Since you'll be the main link between customers and our team, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Detail is Key:Pay attention to the details in your application. Whether it’s your experience with records or job sheets, we want to see that you understand the importance of accuracy in this role. A well-structured application will catch our eye!
Apply Through Our Website:We encourage you to apply through our Employment Hero recruitment portal. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Jarvie Plant!
How to prepare for a job interview at RGIT Australia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire and Service Administrator. Familiarise yourself with the key tasks like managing breakdowns and maintenance schedules, as well as how these contribute to customer satisfaction. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised effectively to meet deadlines and ensure smooth operations.
✨Communicate Clearly and Confidently
Excellent communication is crucial in this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with customers and team members. Consider preparing a few scenarios where you resolved issues through effective communication.
✨Demonstrate Your Problem-Solving Mindset
Be ready to share examples of how you've tackled operational challenges in the past. Think about times when you identified a problem, proposed a solution, and implemented it successfully. This will show that you have the proactive attitude they’re looking for in a candidate.
