Full-time Permanent Associate
Posted 25 Sep 2026
Description
Purpose:
The main purpose of this role is to provide an administrative support function to the Ascencia Investment Management Team.
This includes the production of technical information, together with onboarding, investing and monitoring of new business and switches, ensuring they are held in the correct investment strategy.
Supporting the management team in producing AUM information.
Key Responsibilities :
- Knowledge of Fusion/7IM/Hubwise platforms desirable
- Liaise directly with IFAs on a regular basis
- Preparation of illustrations on the Hubwise platform
- Invest and monitor new business cases through to engagement letter to IFA
- Keep new business, withdrawal and investment tracker excel spreadsheets up to date
- Complete withdrawal/strategy switch and full surrender requests in timely manner
- Monitor transfers through to completion
- Provide end of month figures of capital inflows/outflows to the accounts team
- Liaise with platform providers to resolve investment/platform issues.
- Assist with preparation of factsheets and information sheets for all products
- Assist with data collection for weekly and quarterly newsletters
- Willingness to further study Investment Operations Certificate (IOC)/Investment Management Certificate (IMC)
Developed admin responsibilities:
- Instructing withdrawals for clients across platforms without supervisor sign off
- Answer queries from IFA with no / minimal assistance with a range of complexity, regarding client accounts, new funds, withdrawals, strategy switches etc.
- Send electronic confirmation of investment of funds with regards to new clients & strategy switches.
- Provide bespoke data for IFA regarding periodic statements, transactions and CGT.
- Provide backdated and mid-transfer valuations for IFA on request
- Action bespoke requests from IFA on Fusion & Hubwise regarding platform activities, such as raising cash in advance, and temporary strategy removals in order to assist clients in achieving favourable outcomes.
- Liaising with external fund managers for data (Money Market fund)
- Sending factsheets upon request to external IFA's
Developed factsheet / marketing responsibilities:
- In-house creation & production of all Ascencia factsheets, including data collection.
- Creation & production of Quarterly Bulletin
Ability to meet bespoke marketing requirements for Ascencia
Area Requirement
(All criteria are Essential unless defined as Desirable)
Experience
- Experience in using standard office software products including excel, word, outlook
- Experience in technical administration
Skills & abilities
- Ability to communicate effectively with a wide range of people including legal representatives
- Ability to prioritise and manage own workload
- Ability to communicate effectively both orally and in writing.
- Have a keen eye for detail and an exceptional level of accuracy when producing documents and inputting data
Personal Qualities
- Display self-motivation, drive and enthusiasm
- Possess a flexible approach to work
- Excellent telephone manner
- A drive to succeed, hardworking, competitive and motivated
- Trustworthy, honest and reliable
- A desire to support vulnerable clients
- Be hard working, enthusiastic and reliable
- Punctual
Education and Training
- Tertiary education
- Work towards Investment Operations Certificate
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Investment Administrator in Manchester employer: RGIT Australia
Palladium Digital is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to lead transformative AI initiatives. With a strong focus on professional development, team members benefit from mentorship opportunities and the chance to engage with high-profile clients in a hybrid work environment based in London or Oxford. Join us to be part of a forward-thinking team that values collaboration and drives meaningful change in the business landscape.
